A company is looking for a Senior Customer Support Representative to provide consultative text and payment support to customers.
Key ResponsibilitiesResolve complex inbound customer support and technical questionsManage customer escalations and ensure high levels of customer satisfactionMaintain accurate records of customer interactions and contribute to the SBT Knowledge BaseRequired Qualifications3+ years of applicable Senior Customer Support experience in a technical or SaaS environmentExperience managing complex customer requests in a fast-paced settingFamiliarity with Postman and SoapUIExperience with HubSpot, Salesforce, and Jira is a plusBachelor's degree is preferred
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Performs problem solving support through diagnostic techniques and/or pertinent questions to determine an appropriate solution based on the customer’s needs to include Extron product recommendations. Proven track record of answering high volume calls, providing customer support or inside sales for t...
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