User Assistance Developer 4

Oracle’s Cloud Infrastructure team is building new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment.

Our customers run their businesses on our cloud, and our mission is to provide them with best-in-class compute, storage, networking, database, machine learning, artificial intelligence, security, and foundational cloud-based services.

We seek top-notch, senior technical writers with deep cloud knowledge and experience in creating technical documentation that include real-world examples and scenarios as well as documenting APIs and SDKs.

As a member of this technical content team, you will have significant influence on technical content strategy in all areas, including authoring environments, integration with engineering workflows, automation tooling, and style guide development.

You will also collaborate closely with our state-of-the-art user experience team to go beyond traditional forms of product documentation to deliver a ground-breaking overall user experience.

At Oracle Cloud Infrastructure, you can have significant strategic and technical impact by helping to build innovative technical content from the ground up.

If you enjoy a challenge and seek to influence your work and working environment, this may be the opportunity for you.

Job Responsibilities

• Deliver accurate customer-facing documentation on time and with a high degree of quality.
• Collaborate with the user experience team to ensure that technical content including documentation, multimedia, contextual help, UI text, and other forms of assistance are discoverable, usable, and pleasing to the customer.
• Work closely with engineers and product managers as APIs and SDKs are developed to author documentation in real time.
• Contribute to strategic initiatives around authoring environments, development processes, and automation tooling.
• Work closely with other members of the technical content team and follow corporate and team style guides to ensure consistency in workflow and writing style.
• Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.
• Lead and drive cross-team or cross-organizational projects and initiatives.

Qualifications

• 10+ years of experience writing user and developer-focused content or training materials, including guides, tutorials, and white papers.
• Knowledge of DITA, XML, CCMS, and authoring tools such as Oxygen XML Editor
• Understanding of cloud concepts and technologies
• Experience developing API and SDK documentation.
• Knowledge of REST principles and design.
• Impeccable written English skills.
• Experience developing multimedia assets.
• Strong team player with outstanding communication, organization, and interpersonal skills. We believe the HOW is as important as the WHAT.
• A history of fearless hands-on investigation and product use and a strong customer advocate mentality
• Comfort with agile, swiftly changing, dynamic software development situations
• Ability to learn new technologies quickly
• Ability to establish and follow style and usage guidelines
• Ability to drive, follow, and evangelize cross-team processes
• Familiarity with software localization and accessibility guidelines
• Understanding of transformation engines and content management systems
• Experience using distributed source code management systems, such as Git
• Experience using enterprise-grade bug tracking systems, such as JIRA
• Experience and commitment to capturing and maintaining institutional knowledge
• A Bachelor’s degree in a writing-intensive field, or significant work experience in startups or fast-paced enterprise technology development environments

Extra Credit

• Leadership of a significant documentation team effort
• Ability to write code samples in Java
• Experience developing multimedia assets

Career Level - IC4

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems.

This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s).

Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team.

Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas.

Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives.

Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots).

Develop, upgrade, and maintain basic, advanced, or new / emerging courses according to standards, using the latest tools.

Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range : from $85,500 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee / Spouse / Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.