Description
Front Desk Receptionist
GENERAL SUMMARY OF DUTIES :
- Greeting patients
- Performing check-in procedures
- Maintaining current demographic and insurance information in computer and in the chart
- Performing office opening procedures, co-pay / co-insurance collection, and assisting patients as needed
- Primary focus is servicing patients in the lobby with backup for phones and other front office personnel.
- Prepare patient charts for upcoming date of service.
- Answer incoming calls and other front office duties as assigned.
QUALIFICATIONS :
- High School Diploma, with 1-2 years experience in healthcare background
- Knowledge of clinic policies and procedures
- Knowledge of computer systems, programs (HST)
- Knowledge of medical terminology
- Must be able to multitask.
- Must be able to express compassion and kindness to patients calling and being seen in the office.
- Must maintain a professional and upbeat attitude.
- Skill in written and verbal communication and customer relations
- Ability to work effectively with medical staff, Management, authorizations, external agencies and patients
- Requires sitting and standing associated with a normal office environment.
- Normal busy office environment with much patient contact
- Must be able to communicate verbally and non-verbally in a professional way.
- Ability to use time wisely in preparing work area to meet high-paced demand.
Hours : Part-time
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws.
This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.
Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
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