EMS Dispatcher

Responsibilities

Stanislaus County

Modesto, CA

Emergency Medical Services- 911 Dispatcher - VRECC

IMMEDIATE HIRING! EMS Dispatcher FULL-TIME Opportunity

SUMMARY : We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services.

This person assigns and routes transportation request and can provide clear communication in all situations to ensure quality support and care to all field units staffed by Emergency Medical Technicians, Paramedics, Critical Care Transport RN, and Fire Department resources utilizing a Computer Aided Dispatch (CAD) system.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
• Dispatches and maintains radio communications with wheelchair, BLS, CCT, ALS units, and Fire Department resources.
• Monitors and documents response times of units.
• Fulfill OES, CDF, and USFS work orders for out of county Strike Teams and Task Forces.
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities and public service agencies.
• Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
• Monitors system performance and communicates system demands to field employees.
• Assists in the collection of data for patient billing purposes.
• Responsible for Adhering to all company policies and procedures.

MINIMUM QUALIFICATIONS :

• High school diploma or GED.
• Minimum of 18 years of age.
• At least six months of prior work experience with phone and customer service duties required.
• Must have minimal medical training or telecommunications experience, or have at least one year's experience as an EMS or public safely dispatcher.
• CAD and data entry experience with typing speed of at least 35 wpm required .
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him / her.
• Ability to manage multiple tasks simultaneously.
• Ability to understand basic computer applications.
• Effective oral and written communications skills.
• Effective interpersonal skills.
• Color Vision : Ability to distinguish and identify different colors.

PREFERRED QUALIFICATIONS :

• Current certificate holder of CPR for Healthcare Provider, ICS 100, ICS 200, ICS-300, NA / EMD, and NA / EFD preferred
• EMS / Fire Dispatch experience
• IAED Emergency Medical Dispatch Certification (EMD)
• IAED Emergency Fire Dispatch Certification (EFD)
• TriTech / Central Square Computer Aided Dispatch experience
• Geography knowledge of San Joaquin and Stanislaus Counties
• Fast paced call center experience

Our Benefits

MEDICAL - GMR offers four different plan options, allowing you to select the right option for you and your family. Our plans cover the full cost of preventive services and include in-network prescription drug coverage.

Our high-deductible plans allow you to open and contribute to a tax-advantaged Health Savings Account (HSA). We also offer Health Care and Dependent Care Flexible Spending Accounts (FSAs), allowing you to set aside tax-free dollars for certain expenses.

RETIREMENT - We offer a 401(k) retirement plan to eligible employees and a company match of 50% of your contributions, up to 8% of your compensation continued.

For certain employees who face 401(k) contribution limitations due to higher income levels, we also offer a deferred compensation plan and match.

We also offer financial counseling through our Employee Assistance Program and retirement plan vendor.

VISION - Our two vision plan options cover exams, lenses and frames, and contacts in lieu of eyewear.

TELEMEDICINE - GMR provides a telemedicine benefit through Teladoc for our employees and their dependents. Teladoc offers convenient phone and video care for many medical conditions for a low, fixed copay.

DENTAL - We offer two dental plans, including a plan that covers orthodontics.

SURVIVOR BENEFITS - GMR provides company paid Life and Accidental Death & Dismemberment (AD&D) Insurance. In addition, we offer an option to buy additional coverage for you, your spouse and your children at affordable rates.

INCOME PROTECTION - We offer company paid short-term and long-term disability insurance to protect a portion of your income in case of disability or extended illness.

VOLUNTARY BENEFIT OPTIONS - We offer a variety of other optional benefits including financial wellness services, legal coverage, identity theft protection and more.

The benefits listed apply to most core non-union positions. Union position benefits are dictated by their specific Collective Bargaining Agreement.