Our client, a leading logistics company, is seeking a Customer Service Representative I to join their team. As a Customer Service Representative, you will be part of the Last Mile Department, supporting customers and business partners to ensure delivery commitments are met.
The ideal candidate will have strong customer service skills, the ability to multitask, and excellent organizational skills, which will align successfully in the organization.
Job Title : Customer Service Representative I
Location : Eugene, OR
Pay Range : Insert Pay Range
Schedule : Flexible Monday-Saturday, between 5 : 00 AM and 7 : 00 PM (5 days a week, 8-hour shifts excluding breaks)
What's the Job?
1. Assist customers, business partners, and drivers via telephone and email.
2. Handle customer complaints in a calm, professional manner.
3. Diagnose, assess, and resolve problems or issues.
4. Monitor progress of delivery routes, scan haul-away pods, and verify stamps.
5. Process changes or cancellations to delivery orders.
What's Needed?
1. Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
2. High school diploma or equivalent.
3. 1 year of related experience, preferably within a call center environment.
4. Strong customer service skills and the ability to resolve issues effectively.
5. Ability to thrive under pressure and deliver solutions that exceed customer expectations.
What's in it for me?
1. Opportunity to work in a dynamic, fast-paced environment.
2. Support from a passionate and driven team.
3. Opportunities for career advancement.
4. Exposure to innovation and continuous learning.
5. Flexibility in shifts and a chance to grow with the company.
If this is a role that interests you and you'd like to learn more, click apply now, and a recruiter will be in touch with you to discuss this great opportunity.
We look forward to speaking with you!
About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup (NYSE : MAN) is the leading global workforce solutions company. We help organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to succeed.
We provide skilled talent for hundreds of thousands of organizations and meaningful, sustainable employment for millions of people across industries and skills.
Our expert family of brands creates substantial value for candidates and clients across more than 75 countries and territories.
For over 70 years, we have been recognized for our diversity as a best place to work and have been named one of the World's Most Ethical Companies for 13 years.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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