Emergency Medical Dispatcher (EMD)

Job Description

Job Description

Emergency Medical Dispatch (EMD) Role Description

The Emergency Medical Dispatcher (EMD) is responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests.

Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportations, and ensure timelines are being met or new arrival expectations are set.

911 Dispatcher Responsibilities

• Processing all emergency and non-emergency medical calls
• Rapidly gather relevant information
• Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and Wheelchair Van resources
• Review available resources and communicate expected arrival times with healthcare facilities
• Maintain communication and expectations with healthcare facilities
• Provide clear instructions to callers
• Utilize computer aided dispatch (CAD) systems

911 Dispatcher Job Requirements

• High school diploma or general education degree (GED)
• Knowledge of medical terminology preferred but not required
• Excellent communication, customer service, and organizational skills is a must
• Customer service experience in an office environment preferred
• Ability to work in a team setting
• Ability to work in a fast-paced environment and multitask
• Detail oriented, punctual, and able to multitask effectively
• Experience in data entry and general operating knowledge of Microsoft Office preferred
• Multitask data entry 20-30 words per minute with active listening during call processing.

Emergency Medical Dispatch (EMD) Physical Requirements

Must be able to sit for long periods of time

Emergency Medical Dispatcher Job Benefits

• Starting wages $25 / hour, commensurate with experience
• Competitive benefits package including paid time off, medical and dental insurance, and 401(k) available for full time employees
• Full time opportunities available
• Various schedules available
• Day, evening, overnight, weekends, and holidays may be required
• Positions available in : Malden, Peabody, Holyoke

About Cataldo

Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services.

As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.

Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services.

We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden.

While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities.

As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center.

This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state’s first and largest Mobile Integrated Health program, SmartCare.

We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.