CUSTOMER SERVICE/ADMINISTRATION

Customer Service / Administration

GLOBAL Smithfield, New South Wales Minimum Experience Entry-level About the business

Global Synthetics Pty Ltd is a leading independent distributor and manufacturer of geosynthetics to the engineering, construction, landscape and building industries throughout Australia and the Pacific region.

Global Synthetics Pty Ltd is wholly Australian owned and is well represented by our offices in Brisbane, Sydney, Melbourne, Adelaide and Perth.

Global Synthetics geosynthetic products incorporate the latest technology and state of the art materials. Global Synthetics is committed to delivering the highest levels of quality and service.

Global Synthetics geosynthetic products are used in the following applications :

• Pavement Stabilisation
• Ground Improvement
• Soil Reinforcement and Retaining Structures
• Water Management
• Drainage Systems & Hydraulic works
• Landfills

About the role

We are looking for a driven and results oriented individual to deliver WOW service across the Global Synthetics products, provide solution-based calls and deliver growth.

You will be the first point of contact for customers and deliver WOW service via phone and email.Your proven strong communication, time management and organisational skills will ensure you build strong working relationships with customers to ensure return of business.

Our dynamic, fast-paced and friendly environment will suit an energetic, bubbly self-starter with a can-do attitude who enjoys multi-tasking and is not afraid of change.

This is a great opportunity for you to own the role and grow within the business! You will be provided on-the-job training, online learning, mentoring and work in a supportive team environment.

In this varied role, your responsibilities will include :

• Delivering WOW service to make life easier for construction contractors
• Be one touch resolution for customer enquiries
• Answering 65+ customer calls a day (inbound & outbound)
• Make outgoing sales calls to existing customers identifying areas for sales growth
• Upsell and cross sell on all orders
• Entering orders & provide quotes
• Accurate order entry

Benefits and perks

• Great company culture & high employee engagement
• Career advancement, personal training & development programs
• Dynamic and supportive Management & Team

Global Synthetics has established an enviable reputation as an educator and an ethical provider of high quality geosynthetic products across a wide range of engineering applications that include transportation, civil, coastal, hydraulic and environmental use.

Our culture is to reward employees that deliver high performance.

Skills and experience

The successful applicant will have :

• Administration / customer service experience inbound & outbound calls
• Comfortable cross-selling & up-selling
• Previous experience in the civil construction industry supply industry is highly regarded
• Intermediate level Microsoft Office Suite

To be successful, candidates must hold Australian citizenship or permanent residency, or the appropriate working visa.

The successful applicant will be required to complete a Police Check.

Our internal recruitment team has this role covered

Location Smithfield, New South Wales Minimum Experience Entry-level