The primary responsibility of the Help Desk Supervisor is to oversee daily operations and prioritize tasks for the Help Desk team, ensuring service level agreements and key performance indicators are achieved. They will assess the help desk teams' processes and performance metrics, identifying and i...
A company is looking for a Technical Help Desk Specialist to handle customer escalations and resolve complex technical issues. ...
Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. Required Tests for Placement Skills or Special Abilities - Must have an intermediate knowledge of a service desk or help desk environment. Mu...
Help Desk Technician/Auditor & Documentation. ...
Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. Required Tests for Placement Skills or Special Abilities - Must have an intermediate knowledge of a service desk or help desk environment. Mu...
The Help Desk Technician is responsible for assisting employees with technical issues related to computer systems, hardware, software, and related technologies. Handle help desk tickets promptly and efficiently. Minimum of 2 years of experience as a Help Desk Technician. ...
The primary responsibility of the Help Desk Supervisor is to oversee daily operations and prioritize tasks for the Help Desk team, ensuring service level agreements and key performance indicators are achieved. They will assess the help desk teams' processes and performance metrics, identifying and i...
Job Title: Help Desk Analyst Location: Houston, TX Duration: 12 Month (Contract) Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Willing to learn and help with gatherin...
SMU is seeking a highly motivated customer service professional to join our IT Help Desk team providing technical support for the SMU Community. Respond to technology questions and problems encountered via help desk channels. A minimum of one to two (1-2) years of work experience in desk computer su...
EUC Support/Help Desk Analyst. This position requires help/service desk experience, with the ability to work periodic on-call shifts as necessary. This individual will be required to react to a myriad of desktop support issues and requests, take specific actions based on priority, and understand the...
Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. Required Tests for Placement Skills or Special Abilities - Must have an intermediate knowledge of a service desk or help desk environment. Mu...
Document and track the details of the issue, status and resolution, using the help desk tracking application. ...
As a Tier 1 Help Desk Technician, you will play a critical role in ensuring the seamless operation of the VA Enterprise Service Desk, supporting our nation's veterans by delivering first-class IT support. As a Tier 1 Help Desk Technician, you will be the first point of contact for end-users experien...
IT Help Desk Support Technician - Level 2. ...
Trigyn's direct government client in Arlington, VA has requirement for Help Desk Analyst - Tier 1 (Hybrid). The client is looking for a Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets for its Technical Solutions Center (TSC). Capabilities must include wire...
The ideal candidate will have experience providing support for software, hardware and networking related issues in a help desk/technical support environment, superior customer service & troubleshooting skills. Minimum of 2 years of technical support/help desk support experience required. ...
VMware and Hyper-V Server Virtualization Technologies Experience with Hyperconverged Technology a plus Implementation, Management, and Migration Experience with the following: Microsoft Active Directory including Azure AD Citrix Technologies a plus XenServer ...
Serve as the first point of contact and front-end support answering inbound helpdesk requests for all areas of the IT Enterprise. Provide feedback on reducing ticket times and helpdesk efficiency. Diagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity, IT hardwa...
IT Service Desk Technical Level I. They possess a positive attitude when working with others and have a helpful spirit when finding solutions. Performs advanced Desktop/Laptop and network administration duties to include installing, configuring, and troubleshooting systems, printers, and peripherals...
Genesis10 is seeking a Tier-2 Evening and Weekend Help Desk Tech for our client in the Transportation Services Industry. The role of the Service Desk Level II is to ensure proper computer operations so that end-users can carry out business tasks. Service Now toolset and requires phone, in-person, ha...
The Help Desk Support I position is responsible for supporting and resolving routine troubleshooting inquiries and service needs. Performs help desk duties in a call center environment with a strong end-user focus. Associate degree or two years of hands-on technical experience in a technology help d...
Mid-Level Help Desk Technician. Mid-Level Help Desk Technician. This position is considered equivalent to Tier II help desk support. Build rapport and elicit problem details from help desk customers. ...
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Performs remedial re...
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Performs remedial re...