serp_jobs.breadcrumb.workplace_remote Account manager serp_jobs.h1.location_city

About HqO

HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a person's experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.

HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we're backed by some of the world's most prominent VC and real estate companies as we continue to grow rapidly across the world.

We're driven by our core values of LET'S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we're the company for you.

About the role

We're hiring an Account Manager to join our Boston or NY based team. This position will report to our Director of Account Management, and enjoy a collaborative hybrid work model, with a minimum of three days per week (Tuesday-Thursday) in our Boston or NY office.

As an Account Manager, you are accountable to drive post-sale value, upsells, and net revenue growth. Serve as quarterback of long-term relationships.

The Account Manager role works to ensure that our customers are maximizing the value they are receiving from our products and services. We believe in doing whatever it takes to make our customers successful and the Account Management team drives that success every day. As an Account Manager, you'll be managing clients that are of strategic importance. Account Managers work to drive value that leads to expansion, renewals and customer satisfaction. You will be dedicated to finding additional opportunities within current client accounts by establishing lasting relationships with key decision makers.

What you'll do

• Maintain and grow revenue within existing accounts by identifying new sales opportunities and managing them through to conclusion
• Gain command of our corporate message, leverage data in our platform and identify strategic growth opportunities to help clients understand and grow their business
• Post sale, act upon or develop expansion strategies that engage with, and create meaningful relationships with senior customer stakeholders
• Conduct well-informed and consultative meetings with senior level executives to demonstrate the business value of our product that clearly articulates our innovative products
• Partner with other customer team members (CSM, BDR, SE) to continually map the account, ensure success is delivered and identify and close organic expansion & upsell opportunities
• Collaborate with other departments to ensure that key accounts' needs are met & HqO understands what is needed to deliver on the needs of our Key Accounts. (Product, Marketing, Support etc)
• Exceptional Salesforce hygiene to provide up to date and accurate ongoing forecasts. Track and report on key account performance. This includes tracking NRR, customer satisfaction, and other key Business Outcome metrics to ensure that key accounts are performing at their best.
• Negotiate balanced renewals and expansions that profit our business while benefiting the client and manage the deal through legal negotiation

What you bring

How to apply

For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!