Behavioral health case manager serp_jobs.h1.location_city

This Opportunity :

The ACTT Regional Manager provides direct support, supervision, and oversight to ACTT Team Leads across multiple teams. This field-based role is essential in ensuring the effective operation of ACTT programs by monitoring compliance, offering leadership guidance, and stepping in as an acting Team Lead when vacancies occur. The ACTT Regional Manager participates in daily team meetings, ensures Team Leads meet their responsibilities, and supports training, quality assurance, and continuous program improvement efforts under the direction of the ACTT Director of Operations.

What You'll Do :

Supervision & Leadership

Provide clinical and administrative oversight to ACTT Team Leads, ensuring they effectively manage their teams and maintain program integrity.

Act as an interim Team Lead during vacancies to ensure continuity of services and team stability.

Support hiring, onboarding, training, and performance evaluations for ACTT Team Leads in collaboration with the Director of Operations.

Regularly attend and observe daily ACTT team meetings to assess team functionality, provide support, and ensure adherence to best practices.

Offer direct feedback and guidance to Team Leads to improve program operations, documentation quality, and service delivery.

Quality Assurance & Compliance

Monitor ACTT Team Leads’ compliance with agency policies, Medicaid requirements, and regulatory standards through regular audits, direct observation, and peer review oversight.

Ensure ACTT services align with Monarch’s mission, values, and quality improvement initiatives.

Assist in reviewing clinical documentation, treatment plans, and service coordination to ensure high-quality care for individuals served.

Address performance gaps by implementing corrective action plans and providing ongoing training as needed.

Participate in clinical quality reviews, audits, credentialing, investigations, and fidelity-driven activities

Program Operations & Support

Ensure ACTT teams maintain appropriate coverage for individuals served, including after-hours and crisis response as required.

Serve as a liaison between Team Leads and the Director of Operations to escalate concerns, troubleshoot challenges, and implement solutions.

Assist in ACTT program development, service expansion, and process improvement initiatives.

Engage in events, community collaboratives, and initiatives that support growing the overall footprint and reputation of the ACTT teams

Education We're Looking For :

Masters : Human Services (Required)

Certifications We're Looking For :

Drivers License (Valid) - USA, Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors, Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure Board, Licensed Marriage and Family Therapist (LMFT) - State Marriage and Family Therapy Licensure Board

Experience We're Looking For :

Experience in a leadership role within an ACTT or similar community-based setting | 1 Year | Required Experience working in Behavioral Health | 3 Years | Required

Schedule : Monday-Friday 8a- 5p

Target Weekly Hours :