Benefits coordinator serp_jobs.h1.location_city

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of 2-commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Benefits Analyst reporting to the Benefits Manager. This position will be responsible for managing the day-to-day operations of the Firm’s group benefits programs (group health, dental, vision, life insurance, travel and accident plan, health, and flexible spending plans) and is a key member of the benefits team and the main point of contact for the firm’s attorneys and professional staff in all benefit related matters. The Senior Benefits Analyst provides personal and exceptional customer service, investigates new benefits programs, improves processes related to existing programs, and proactively addresses open issues and manages the day to day relationship with the third-party administrator and service providers.

This position will reside in our Philadelphia office and offers a hybrid in-office / remote working schedule.

Key responsibilities include :

Provides personal concierge service to attorneys and staff as main point of contact on H&W benefits issues.

Provides attorneys and staff with high-level information on retirement benefits and engages Retirement team, as needed.

Participates in the day-to-day operations of benefits administration function through the benefits portal, including using critical thinking and problem skills to analyze and resolve open issues with service providers.

Provides Tier 3 support in an outsourced model while actively collaborating with the benefit service center to resolve issues and implement best practices.

Ensures attorneys and professional staff have a seamless onboarding and retirement. Would be expected to lead retirement meetings.

Coordinates with team member and service providers to address issues related to data feeds.

Documents and maintains process and procedure documents.

Supports the Manager, Partner Benefits as needed and is able to assist in the handling of Partner benefits.

Assists management in benefits plans renewal process.

Runs reports and completes audits in order to support and ensure data integrity.

Develops communication tools to enhance understanding of the firm’s benefits package.

Develops, drafts, manages benefit communications as well as communications calendar.

Update the SPD and other plan documents as needed.

Leads benefit-related projects as needed.

Leads Open Enrollment planning.

Provides support to Total Rewards leadership as needed and other duties as assigned.

Experience and qualifications :

Bachelor's degree from four-year college or university or equivalent combination of education and experience.

Minimum of 2-3 years of Benefits or HR experience preferred

Technical skills with third-party benefit systems.

Customer service and interpersonal skills.

Project management skills; planning / organizational skills.

Ability to work independently as well as in a team environment.

Ability to read, analyze, and interpret business and professional publications, prepare business correspondence, proposals and reports, effectively present information to groups of employees, and respond to questions from employees, managers, clients and vendors.

LI-Hybrid

LI-HB1