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Bilingual Customer Support Representative (Spanish)

Bilingual Customer Support Representative (Spanish)

Software Galaxy Systems, LLCToledo, Ohio, United States
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Must have access to internet and email).Pre-screen Video / Phone Screen.Hybrid Schedule : In Office : Tuesday, Wednesday, and Thursdays - After training. Must be able to work between 8am 6pm, no exce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Bilingual Welder

Bilingual Welder

Minutemen StaffingTOLEDO, OH
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Now Hiring in Toledo - 1st Shift Welder Weld materials to create desired product.Experienced in MIG, Stick and VERTICAL CUT Bilingual English / Spanish preferred • Hourly Salary$18 Personal Protectiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Bilingual (Spanish) Account Manager

Bilingual (Spanish) Account Manager

Double A SolutionsToledo, OH, US
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Are you a natural problem-solver?.Do you love to take initiative and thrive as part of a team? Are you bilingual in Spanish? If you are a professional multitasker with motivation to exc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Bilingual Customer Support Representative (Spanish)

Bilingual Customer Support Representative (Spanish)

Software Galaxy Systems, LLCToledo, Ohio, United States
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Interview (Must have access to internet and email)

1st - Pre-screen Video / Phone Screen

2nd - Panel Video interview

Hybrid Schedule : In Office : Tuesday, Wednesday, and Thursdays - After training

Must be able to work between 8am 6pm, no exceptions

Job Description

Customer Support Representative - Bilingual (English and Spanish)

  • Mexican and Puerto Rican Spanish dialects work well in this role. Candidate must have some type of customer service experience.

Shift :

  • Full time hours are normally40 hours per week. Must be able to work between 8am 6pm, no exceptions
  • Required to attend ~ 4-week instructor led training Monday through Friday in the office.
  • Hybrid Schedule : In Office : Tuesday, Wednesday, and Thursdays - After training

    • Candidates should have the following skills and education :

  • High School Diploma or equivalent
  • Bilingual (English and Spanish)
  • Prior customer facing role or call centre experience desired
  • Customer and team focused
  • Excellent verbal and written communication skills
  • Able to work in multiple internet-based systems
  • Position will answer emails, chats, and calls from 1-800- GET PINK (Roofing, and General Services)

    • PURPOSE OF THE JOB

    The call centre agent is the first point of contact to address direct and indirect customer inquiries, regarding Company's products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Company s standards.

    Reports to : Customer Solutions Team Leader

    Span of Control : Individual Role with Assigned Responsibilities

    JOB RESPONSIBILITIES

    Provide quality service to internal and external customers.

  • Handle incoming customer calls, emails and web inquiries regarding Company s products and warranties
  • Ensure a timely and professional response
  • Enter all relevant information regarding inquiries into Company s system
  • Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and / or product information
  • Advise customers on newly available products and programs to promote the OC brand and drive overall sales
  • Follow up with customers as requested

    • Metrics :

  • Call quality score
  • Customer feedback
  • Information accuracy
  • Adherence to schedule
  • Attendance

    • Job Requirements

    MINIMUM QUALIFICATIONS :

  • High School diploma or equivalent (associate or bachelor s Degree preferred)
  • At least one year work experience in a customer facing environment

    • EXPERIENCE :

  • Building materials experience desirable
  • 1-3 years prior customer service experience
  • Prior experience working in a team environment
  • Demonstrated ability to work independently

    • KNOWLEDGE, SKILLS & ABILITIES :

  • Strong oral and written communication skills
  • Proficient typing skills
  • General business acumen
  • Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
  • Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments
  • Strong team building, customer service, planning and organizing skills
  • High attention to detail with the ability to handle multiple priorities
  • Ability to excel in a fast paced and ever-changing work environment
  • Ensures personal accountability
  • Quickly learns and adapts to change
  • Inquisitive and curious