Case manager serp_jobs.h1.location_city

Initial Posting Date :

09 / 03 / 2025

Application Deadline :

09 / 14 / 2025

Agency :

Department of Justice

Salary Range : $4023 - $5575

Position Type : Employee

Position Title :

Child Support Case Manager - Entry (Gresham)

Job Description :

The Oregon Department of Justices Division of Child Support (DCS) is seeking to hire a Child Support Case Manager (Entry) for our Gresham office. Core skills to be successful as a case manager include attention to detail consistency and organization. This opportunity in DCS will provide you with experience to grow within the Department of Justice and expand your career path.

The Oregon Child Support Program administered by the Division of Child Support is part of the federal child support program which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregons most valuable resourceour children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives knowledge and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all individuals are welcome and appreciated leading to increasingly higher levels of fulfillment and success. Apply today!

Desired Skills Experiences and Attributes

Adaptability when facing change in job processes and requirements.

Skill in sorting through and analyzing mass amounts of information.

Professional experience communicating policies rules or laws to the public.

Computer proficient with a clear ability to learn new systems and methods.

Experience using a variety of computer programs to view enter edit and extract information.

Ability to independently complete assignments on time.

Ability to maintain professional composure tact and friendliness while working with the public who may be irate hostile and / or emotionally distraught.

An ability to work in an environment with frequent interruptions.

Primary Duties (in part)

Due to the nature of this position for training the required work hours are 8 a.m. 5 p.m. Monday through Friday with an hour scheduled for lunch. After training is complete there may be more schedule flexibility.

Review individuals case documents and records to determine if a child support order is needed.

Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders.

Establish modify enforce and provide accounting records for child support orders by deciding needed action.

Apply federal and state laws rules and agency policies and procedures.

Verify payments are properly disbursed.

Verify accuracy of any state agency claims against child support.

Request review and evaluate paternity declarations to initiate action. Complete and file legal documents to establish modification requests.

Gather wage and health careinformation research and apply child support guidelines to calculate support obligation.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We welcome members of historically underrepresented racial / ethnic groups women individuals with disabilities veterans and all interested individuals to apply and allow us to evaluate the knowledge skills and abilities that you demonstrate using an intentional equity lens.

Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems / complaints. Experience must include the use of personal computers web-based applications and typical software such as Microsoft Office.

OR

A Bachelors Degree.

Work experienceis based on a 40-hour work week. (Example : 20 hours a week for one year would equal six-months of work experience.)

AND

Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving findings will be evaluated to determine eligibility for the position.

After one year and upon a successful completion of trial service as a Child Support Case Manager-Entry employees will meet the minimum qualifications of Child Support Case Manager and be placed in the Child Support Case Manager classification (Salary Range (21) - $4715- $6549 monthly. 6% of which is the Public Employees Retirement System contribution).

Current Division of Child Support case managers who are successful finalists will be processed as lateral transfers.

Whats In It For You

Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).

Permanent full-time employment.

Vacation sick leave 11 paid holidays a year and special days off.

Excellent medical dental and vision benefits.

Pension and retirement programs.

Endless peer and management support and representation by the Service Employees International Union (SEIU).

Opportunity to expand your professional skills.

The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness in certain situations after 120 qualifying monthly payments. Full-time positions with the State of Oregon qualify for PSLF. You can find more information about this program here .

For more information about our benefits you can learn here.

Application Process

Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity. We welcome applicants from all backgrounds to apply fostering a well-rounded workforce that reflects the diverse populations we proudly serve.

The Department of Justice is an equal opportunity employer does not discriminate based on race color national origin ethnicity veteran status gender sexual orientation religion age or disability and is committed to workplace diversity.

Click Apply and complete the online application and all supplemental questions.

Attach your resume.

Attach an optional cover letter.

If you are interested in assistance with completing your resume cover letter or interview workshops please check out WorkSource Oregon here .

ALL APPLICANTS : You will only have one opportunity to upload the required resume and optional cover letter. Drag and drop both resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didnt attach to your application if you need an accommodation under the Americans with Disabilities Act (ADA) have questions or need assistance with the application process please contact . Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES : Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking Apply update your employee profile to reflect your Education Skills and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance click HERE.

Oregon Department of Justice

1162 Court St NE

Salem OR 97301

Phone : Fax :

Required Experience :

Manager

Key Skills

Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 4715 - 6549