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Product Support Representative - Tier 1 (RCM / Billing / Healthcare)

Product Support Representative - Tier 1 (RCM / Billing / Healthcare)

Raintree Systems, IncTX, US
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Associate Product Support Representative (RCM / Billing) Location : .Austin, Dallas, Houston TX / Hybrid Department : Customer Support At Raintree, we’re not just shaping the future of therapy tec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Full Time Hospitalist - Southwest Texas - Excellent Compensation

Full Time Hospitalist - Southwest Texas - Excellent Compensation

HNI HealthcareLaredo, TX, US
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HNI Healthcare is seeking full-time physicians to join the Hospitalist Team at Doctors Hospital in Laredo, Texas.We are currently recruiting both BE / BC Internal Medicine and Family Medicine Ph...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Travel CT Technologist - $2,434 per week

Travel CT Technologist - $2,434 per week

Host HealthcareLaredo, TX, United States
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Host Healthcare is seeking a travel CT Technologist for a travel job in Laredo, Texas.Job Description & Requirements.Host Healthcare Job ID #a1fVJ000006sCYbYAM. Pay package is based on 12 hour shift...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Travel Physical Therapist - $2,089 per week

Travel Physical Therapist - $2,089 per week

Healthcare SupportLaredo, TX, United States
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Healthcare Support is seeking a travel Physical Therapist for a travel job in Laredo, Texas.Job Description & Requirements. HealthCare Support is actively seeking a Physical Therapist for a 13-week ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Obstetrics & Gynecology Physician

Obstetrics & Gynecology Physician

Arlington HealthCareLaredo, TX, USA
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Obstetrics & Gynecology Physician at Arlington HealthCare summary : .An Obstetrics & Gynecology Physician position is available for a Board Certified or Board Eligible physician in Laredo, Texas.This...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Healthcare Programs Offered - Entry Level Training Programs

Healthcare Programs Offered - Entry Level Training Programs

Dreambound Inc.Laredo, Texas
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This is an educational program, not a job offer.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Are you pass...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Travel CT Technologist - $2,533 per week

Travel CT Technologist - $2,533 per week

Voca HealthcareLaredo, TX, United States
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Voca Healthcare is seeking a travel CT Technologist for a travel job in Laredo, Texas.Job Description & Requirements.Voca Healthcare Job ID #17038437. Pay package is based on 12 hour shifts and 36.P...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Travel CT Technologist

Travel CT Technologist

ADN HealthcareLaredo, TX, US
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ADN Healthcare is seeking a travel CT Technologist for a travel job in Laredo, Texas.Job Description & Requirements.Our Client is currently seeking CT Technologist for positions in Laredo, Texa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Travel Physical Therapist - $2,040 per week

Travel Physical Therapist - $2,040 per week

Planet HealthcareLaredo, TX, United States
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Planet Healthcare is seeking a travel Physical Therapist for a travel job in Laredo, Texas.Job Description & Requirements. Planet Healthcare Job ID #68210984.Pay package is based on 8 hour shifts an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Internal Medicine Physician Opening in Laredo, Texas

Internal Medicine Physician Opening in Laredo, Texas

CHG HealthcareLaredo, TX, United States
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Laredo, Texas, offers physicians a unique blend of professional opportunity and community impact.Laredo has a growing population, with medical facilities expanding services to meet this demand.Coup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Gastroenterology Physician

Gastroenterology Physician

Inspire HealthcareLaredo, TX, US
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Employed Gastroenterology Opportunity.Great benefits, paid malpractice, sign-on bonus, and CME allowance.Compensationbased on the MGMA physician compensation number up to the 75th %tile.Great oppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Occupational Therapist - Pediatric Outpatient

Occupational Therapist - Pediatric Outpatient

AMN HealthcareLaredo, TX, United States
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A CORF Pediatric and Comprehensive Outpatient Rehab Facility is seeking an experienced and compassionate Occupational Therapist (OT) to join their ranks in Laredo, TX. With a care-giving model based...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Local Contract CT Technologist - $44 per hour

Local Contract CT Technologist - $44 per hour

Stability HealthcareLaredo, US
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Stability Healthcare is seeking a local contract CT Technologist for a local contract job in Laredo, Texas.Job Description & Requirements. Stability Healthcare is looking for a Computed Tomography T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Physician / ObGyn / Texas / Locum tenens / Obstetrics Gynecologist Is Wanted for Locums Help in TX Job

Physician / ObGyn / Texas / Locum tenens / Obstetrics Gynecologist Is Wanted for Locums Help in TX Job

Weatherby Healthcare.Laredo, Texas, United States
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If this opportunity sounds right for you, give us a call today to speak with an expert Weatherby consultant for details.Average 6 deliveries per day Hospital-based practice Ongoing coverage opportu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Nurse Practitioner Family or PEDS or Physician Assistant PA-C $130K - $140K

Nurse Practitioner Family or PEDS or Physician Assistant PA-C $130K - $140K

Nirvana HealthcareLaredo, TX, United States
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About the job Nurse Practitioner Family or PEDS or Physician Assistant PA-C $130K - $140K.Nurse Practitioner Family or PEDS or Physician Assistant PA-C Laredo, TX $130K - $140K.We are a Private Fam...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Physician / Gastroenterology / Texas / Permanent / Gastroenterology Physician in South Texas - Lared

Physician / Gastroenterology / Texas / Permanent / Gastroenterology Physician in South Texas - Lared

Integrity Healthcare...Laredo, TX, US
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Employed Gastroenterology Opportunity.Great benefits, paid malpractice, sign-on bonus, and CME allowance.Compensationbased on the MGMA physician compensation number up to the 75th %tile.Great oppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Locums NP - Cardiovascular / Cardiothoracic Surgery Opportunity in Texas

Locums NP - Cardiovascular / Cardiothoracic Surgery Opportunity in Texas

Weatherby HealthcareLaredo, Texas, United States
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Enjoy the locum tenens lifestyle knowing Weatherby is here to support you every step of the way.Call and speak to one of our consultants today for available dates and details.Must have active state...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Aveanna Healthcare Private Duty Nurse LVN- Weekend Days

Aveanna Healthcare Private Duty Nurse LVN- Weekend Days

Aveanna HealthcareLaredo, TX
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Join a Company That Puts People First!.Licensed Practical / Vocational Nurse – LPN / LVN.Weekend Day Shifts (10-12 hours shifts). We are one of the largest private duty nursing companies in the nation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Travel CT Technologist - $2,587 per week

Travel CT Technologist - $2,587 per week

Genie HealthcareLaredo, TX, United States
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Genie Healthcare is seeking a travel CT Technologist for a travel job in Laredo, Texas.Job Description & Requirements.Genie Healthcare is looking for a Radiology / Imaging to work in CT Tech for a 12...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Travel Rad Tech - Radiology - $1,139 per week

Travel Rad Tech - Radiology - $1,139 per week

Access HealthcareLaredo, TX, US
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Access Healthcare is seeking a travel Radiology Technologist for a travel job in Laredo, Texas.Job Description & Requirements Specialty : Radiology Technologist Discipline : Allied Health Professiona...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Product Support Representative - Tier 1 (RCM / Billing / Healthcare)

Product Support Representative - Tier 1 (RCM / Billing / Healthcare)

Raintree Systems, IncTX, US
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Associate Product Support Representative (RCM / Billing) Location :

  • Austin, Dallas, Houston TX / Hybrid Department : Customer Support At Raintree, we’re not just shaping the future of therapy technology – we’re creating it.
  • This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights.
  • We aim to be the best place for the best people , and we’re looking for ambitious, creative thinkers ready to make an impact.
  • Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are.
  • At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives.
  • Ready to ignite your career and leave a lasting legacy?
  • Join us and be part of something extraordinary.
  • An Associate Product Support Representative plays a critical role in the overall client experience.  This person is often the face of the company for users experiencing issues or questions with Raintree software.  Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers.  Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service / communication.   They will work closely with clients and other support team members to efficiently identify and solve basic issues.  The ideal candidate is skilled at troubleshooting / problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first.

Role responsibilities include but are not limited to the following :

  • Duties and Responsibilities Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms Focus your efforts on quickly developing your knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing / Financial) Provide exceptional customer service – always remain positive and respectful, taking a phone-first approach.
  • Demonstrate top-notch communication skills through empathy and active listening.  Use these skills to help gather relevant information and validate to remove ambiguity.
  • Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem.  Expedite Problem-solving by leveraging all tools at your disposal (KB, documentation, screen sharing, test systems, etc.)  Leverage critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities.  Effectively Manage your cases - Document, Document, Document.  Set specific follow-up dates / times w / the client and meet those commitments.  Do what is right, and don’t let your cases get stale.  Leverage priority and aging to guide follow-ups and when issues should be escalated.
  • Identify client needs quickly and successfully implement solutions Close the required minimum number of client cases and follow-up on escalated issues Perform new Raintree software upgrades and related tasks as needed Provide timely updates to management on all high priority, high impact issues Identify common challenges and proactively inform ways to improve our product / processes Contribute to Raintree’s knowledge base content, documentation, and training materials Link knowledge articles used to resolve issues to all relevant cases Ensure compliance with company policies, maintaining data security and confidentiality.
  • Client first - own it and figure it out internally.  Avoid transferring customers, calls or cases.  Beyond great service, your job is to be a top notch Raintree troubleshooter / problem solver.   Position Proficiencies and Requirements Bachelor’s degree or relevant experience At least 2 years of software application support experience in a SaaS environment High technical aptitude Proven track record of outstanding client support, troubleshooting and problems solving in a  complex, technical environment Medical / Revenue Cycle Management experience preferred Previous SaaS or Healthcare IT company experience preferred Working knowledge of EMR / EHR medical software applications is a plus Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred) This position will require a HIPAA compliant environment.
  • A controlled and dedicated workspace will be necessary to be successful.   Our Perks Remote Work / Work From Home Paid Time Off / 11 Paid Holidays / Year-End Holiday Break Health, Dental, Vision, HSA / FSA 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave   About Raintree Systems​ Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations.
  • Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
  • Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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