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Senior IT Help Desk Specialist / Client Service Engineer

Senior IT Help Desk Specialist / Client Service Engineer

RehmannGrand Rapids, Michigan
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If you’re here, you’re looking for something more.More opportunity, more impact, more purpose.At Rehmann, each and every one of our associates plays a pivotal role in the Firm’s success.When you jo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Part-Time Sales Help

Part-Time Sales Help

LidsGrand Rapids, MI, US
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Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. In connection with your application, we collect information that ide...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk / Customer Service Representative Part Time

Front Desk / Customer Service Representative Part Time

Goldfish Swim School - Grand RapidsGrand Rapids, MI, US
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Smile… it’s a small action that makes a big difference!.We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! We desire to maintai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Host / Front Desk

Host / Front Desk

Dave & Buster’s, Inc.Kentwood, MI
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Dave & Buster’s is different from everywhere else.Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!.Dav...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Network Connectivity Help Desk Technician Grand Rapids MI

Network Connectivity Help Desk Technician Grand Rapids MI

Applied InnovationGrand Rapids, MI, US
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Applied Innovation is seeking a Network Connectivity Technician.This position supports our customers remotely, while working at our Grand Rapids Distribution Center office.This is an onsite positio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Receptionist

Front Desk Receptionist

America's BestGrand Rapids, Michigan, United States
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What would you do? – The Specifics.Ensures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store. Answers, screens, and forwards inc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Desk Side Administrator

Desk Side Administrator

TI Fluid SystemsWyoming, MI , US
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As a Desk side Administrator, you will be responsible for providing efficient and effective technical support to end users. You will diagnose and resolve hardware and software issues, maintain IT eq...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Front Desk Receptionist

Front Desk Receptionist

National VisionGrand Rapids, MI, US
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What would you do? – The Specifics.Ensures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store. Answers, screens, and forwards inc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Front Desk Clerk- PM shift $16 / hr

Front Desk Clerk- PM shift $16 / hr

Concord HospitalityGrand Rapids, MI, US
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Front Desk Clerk- PM Shift $16 / hr.Location : Grand Rapids, MI 49546, USA.Weekend availability (both Saturday & Sunday) is required to qualify for the position. We are looking for people that have a p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Service Desk Technician

Service Desk Technician

ACRISUREGRAND RAPIDS, MI
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A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human suppo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Weekend Front Desk Customer Service Representative

Weekend Front Desk Customer Service Representative

Goldfish Swim SchoolGrand Rapids, MI, US
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Tropical Vibes & Impacting Lives!.You feel it the moment you walk in.There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary.Not j...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Guest Service Supervisor : Front Desk Supervisor and Guest Experience Expert!

Guest Service Supervisor : Front Desk Supervisor and Guest Experience Expert!

Drury HotelsGrand Rapids, MI, US
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Getting a job is just the beginning.Finding a place where you belong is what truly matters.Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Help Desk Support Specialist

Help Desk Support Specialist

VirtualVocationsGrand Rapids, Michigan, United States
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A company is looking for a Help Desk Support Specialist I to provide technical support remotely.Key Responsibilities Provide support to end users for computer, application, system, device, access...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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IT Help Desk Technician

IT Help Desk Technician

iMPact Business GroupWyoming, MI, US
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This role is ideal for someone who enjoys troubleshooting, thrives on problem-solving, and wants to make an impact by keeping people productive through reliable technology.You'll support day-to-day...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Greeter / Counter Desk Attendant

Greeter / Counter Desk Attendant

Bowlero corporationWYOMING, Michigan
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Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand.Greeter / Counter Desk Attendant. Start making your own luck today!.Applicants mu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Grand Rapids Kroc Center - Welcome Desk Attendant

Grand Rapids Kroc Center - Welcome Desk Attendant

The Salvation Army USA Central TerritoryGrand Rapids, MI, United States
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Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.Perform point of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Part-Time Sales Help

Part-Time Sales Help

LIDSGrandville, MI, US
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Our retail salespeople are the heartbeat and energy of the Lids brand.These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our loyal custome...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
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Grand Rapids Kroc Center - Welcome Desk Attendant

Grand Rapids Kroc Center - Welcome Desk Attendant

Salvation Army Central TerritoryGrand Rapids, MI, US
serp_jobs.job_card.full_time
Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.Perform point of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Home Care Aide - West Area

Home Care Aide - West Area

Help at HomeGrand Rapids, MI, US
serp_jobs.job_card.full_time +1
Help at Home is hiring caregivers in your community TODAY!.Starting pay ranges from $17-$19 an hour!.Help at Home is the nation’s leading provider of high-quality support services to seniors and pe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Michigan Dentists Needed - Are you Available to Help? Perm and Locum Needed

Michigan Dentists Needed - Are you Available to Help? Perm and Locum Needed

Proxi Dental StaffingMichigan
serp_jobs.job_card.part_time +1
We're currently working with a clinic in Alpena, MI looking for a permanent dentist as well as a part-time locum.Competitive hourly rates plus lodging and medical malpractice.Alpena, MI : Needing b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior IT Help Desk Specialist / Client Service Engineer

Senior IT Help Desk Specialist / Client Service Engineer

RehmannGrand Rapids, Michigan
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Your passion. Your purpose.  If you’re here, you’re looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm’s success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership.No matter where you want to go in your career, Rehmann can help you get there. Whether you’re in the early stages of your professional journey or you’re further down your path, we’re focused on helping you achieve your goals – whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose.We are currently seeking a  Client Service Engineer (Level II)  to join our Rehmann Technology Solutions team. You will be part of our first line of service to our clients by providing remote, technical support using exceptional troubleshooting and problem resolution skills. This position exists to ensure that as RTS dynamically pursues business growth and success at the rapid pace that the IT industry (and our clients) demands, we are doing so in such a way that consistently maintains and grows our level of excellence in the customer service we provide.

Remote and hybrid work options available for our ideal candidate!

How You’ll Make an Impact :

  • Escalating more complex problems outside of your expertise to other team members
  • Focusing on maximizing productivity and uptime, while enhancing the customer experience
  • Installing, supporting and documenting client application software, “hot fixes” and patches
  • Providing general administrative support for Microsoft centric networks
  • Entering service requests accurately and with fully documented detail into appropriate tracking systems
  • Upholding the highest standards of customer service at all times to internal and external clients
  • Taking the steps necessary to remedy less than excellent service outcomes
  • Communicating effectively with customers to deliver a positive support experience

Your Desired Skills, Experiences and Values :

  • 2+ years of previous help desk /  customer service experience
  • 3+ years of demonstrated use of Microsoft, VMWare or other technical based skillsets
  • High school diploma required; Associate’s Degree preferred
  • Microsoft certifications including MCSA-Windows 10 or MCSA- Office 365 preferred
  • HDI-SCA or similar service desk agent certification, entry level certification in applications, networking, firewall or security required
  • In-depth knowledge and experience in key supported applications : Remote Desktop Farms / Terminal Services, MS Exchange, Active Directory, Office 365, Microsoft Windows desktop / server-based operating systems, VMWare and virtualization
  • Ability to install, configure, manage and troubleshoot Microsoft Windows based operating systems
  • Ability to manage and troubleshoot Active Directory, including users, groups, permissions, group policy and DNS
  • Ability to support VMWare virtualized infrastructures preferred
  • Ability to work well in a team environment
  • Ability to explain technical concepts in lay-man’s terms
  • Unwavering integrity in all situations
  • Commitment to upholding the highest standards of customer service at all times
  • Ability to shift gears and implement new topics and processes quickly to address emerging informational needs
  • Ability to adapt to various personality types and adjust communication accordingly to ensure clarity and positive outcomes
  • Excellent written and verbal communications skills
  • Empathy and ability to provide relevant answers suitable to clients at various stages in the service process
  • Ability to manage multiple priorities and deadlines
  • Ability to location, track, organize and summarize information
  • Excellent troubleshooting skills
  • Ability to build relationships and ask questions that elicit responses and engage others in discussion
  • Willingness to coach and train others
  • Ability to provide regular, rotational on-call coverage after hours and on weekends