Senior analyst serp_jobs.h1.location_city

Summary

The Program Analyst serves as a subject matter expert in program areas related to pharmaceutical outpatient software, core system architecture, and planning activities across the consolidated mail outpatient pharmacy (CMOP) business line. Provides organizational and program support over a multifaceted, highly technical production operation that effectively brings together the function of information systems, data management, and automated pharmaceutical dispensing systems for all CMOPs.

Duties

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• Plans and / or accomplishes special projects to identify, review and analyze complex and highly visible actions
• Troubleshoots when functionality is compromised by determining the cause of and / or the solution to the problem
• Acts as an expert on special projects, advising management on program issues that may have local, regional or national impact
• Extracts, analyzes and provides data to assess impact to the automated pharmaceutical dispensing systems and the business unit
• Provides expert advice and recommendations to management using written reports
• Performs organizational analysis for key agency-wide organizations or programs or a major national mission or function
• Maximizes internal and external customer feedback to identify and understand their needs; improve service delivery; and provide prompt / timely response to requests
• Uses knowledge of the range of administrative laws, policies, regulations, and precedents applicable to the administration of one or more important public programs.

Work Schedule : Monday - Friday 6 : 00am - 2 : 30pm

Compressed / Flexible : Not authorized

Telework : This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual : This is not a virtual position.

Position Description / PD# : Program Analyst / PD03939A

Relocation / Recruitment Incentives : Not Authorized

Critical Skills Incentive (CSI) : Not Authorized

Permanent Change of Station (PCS) : Not Authorized

Requirements

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Conditions of employment

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09 / 19 / 2025.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-13 position you must have served 52 weeks at the GS-12.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note : Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Preferred Experience Includes : The successful applicant should have experience writing SQL (Structured Query Language) database queries against Microsoft SQL Server databases, including the ability to troubleshoot SSIS (SQL Server Integration Services) packages, experience with large-scale project management involving multiple teams and skillsets, experience with managing complex multi-million dollar contracts and budget tracking, experience with managing code, builds, and development pipelines and processes using technologies like Azure Dev Ops and Git, and experience with the requirements analysis of software projects including review and critique of requirements documentation.

You may qualify based on your experience as described below :

You will be rated on the following Competencies for this position :

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements : Work is typically performed in an adequately lighted and climate-controlled office. May require occasional travel.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https : / / www.opm.gov / policy-data-oversight / classification-qualifications / general-schedule-qualification-standards / .

Education

There is no educational substitution at this grade level.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.