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Senior Information Technology Service Health Analyst

Company : The Boeing Company

The Boeing Company is currently seeking a Senior Information Technology Service Health Analyst to join the team in Arlington VA; Berkeley MO; or Seattle WA .

We are seeking a Senior Information Technology (IT) Service Health Analyst to join our Technology Governance and Optimization team. The successful candidate will be responsible for ensuring the operational health reliability and compliance of our IT services and the underlying IT assets across all Boeing environments. This role involves conducting regular assessments identifying potential service degradation risks evaluating adherence to IT Service Management (IT) best practices and ensuring compliance with internal policies. The ideal candidate will possess a strong understanding of IT operations service delivery frameworks and a meticulous approach to assessment and reporting.

Position Responsibilities :

Drive the adoption of Boeings Governance Risk and Compliance capability built inside the Technology Governance system of truth

Lead and develop the service assurance assessment capability for the Technology Governance function to enable monitoring of assets and their associated IT services

Identify recommended actions for stakeholders to take based on assessment findings

Communicate and enforce calls to action and findings via regular reporting and remediation tracking across all levels

Partner with the Governance Risk and Compliance function on tooling capability improvements

Partner with organizational leads on improvement areas

BasicQualifications (Required Skills / Experience) :

5 years of experience in IT Governance IT Operations IT Service Management and / or IT audit

5 years of experience in conducting assessments audits or reviews of IT systems and processes

5 years of experience of ITSM ITIL principles and processes

3 years of experience with IT Service Management tools (e.g. ServiceNow Jira) and monitoring systems

Preferred Qualifications (Desired Skills / Experience) :

Bachelors degree in in Information Technology Cybersecurity a related field

10 years of experience in Microsoft Office Suite (Excel PowerPoint Word) collaboration tools (like Microsoft Teams SharePoint)

5 years of experience in reporting tools (e.g. Tableau)

5 years of experience analyzing complex technical and process data identify root causes and recommend effective solutions

5 years of experience evaluating processes and systems for efficiency effectiveness and compliance

Drug Free Workplace :

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits :

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range : $110500 $159850

Language Requirements :

Not Applicable

Education : Not Applicable

Relocation :

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement :

This is not an Export Control position.

Safety Sensitive :

This is not a Safety Sensitive Position.

Security Clearance :

This position does not require a Security Clearance.

Visa Sponsorship :

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift :

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military / veteran status or other characteristics protected by law.

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Right to Work Statement

Required Experience :

Senior IC

Key Skills

Business Process,Active Directory,Customer Service,Information Technology,HIPAA,Information Security,Infrastructure,Linux,Project Management,Nist,Risk Assessments,Procedures,hardware,Data Analysis,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 110500 - 159850