Pharmacy Prior Authorization Call Center Representative. This position also requires on-call responsibilities and the flexibility to work second or third shifts on a rotational basis. Verify and explain pharmacy benefits to providers and document each call accurately. All other hours are covered thr...
Responds to a wide range of customer calls in a fast-paced call center environment and correspondence regarding third party coverage to ensure that patient accounts reflect accurate information. Handles a high volume of incoming calls in a call center environment regarding patient and third party in...
Pharmacy Prior Authorization Call Center Representative. This position also requires on-call responsibilities and the flexibility to work second or third shifts on a rotational basis. Verify and explain pharmacy benefits to providers and document each call accurately. All other hours are covered thr...
The Clinical Triage Nurse works in a fast-paced call center environment and utilizes a patient-centered approach to direct patients to the appropriate level of care based on the severity of their clinical need by using protocols and algorithms. These values - integrity, patient-centered, respect, ac...
Pharmacy Prior Authorization Call Center Representative. This position also requires on-call responsibilities and the flexibility to work second or third shifts on a rotational basis. Verify and explain pharmacy benefits to providers and document each call accurately. All other hours are covered thr...
Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for resolution, as needed. Answer inbound calls during times of high call volume or upon request of management. Maintain updated knowledge of the Contact Center performan...
The Hartford HealthCare centralized call center supports patients in their scheduling needs via inbound calls with the ability to grow into supporting outbound patient engagement. With our state-of-the-art Access Center, we are creating a culture of “YES”. The primary role of the Patient...
The Access Center Supervisor will oversee the management, development, operations, patient satisfaction and continuous improvement of direct Access Center Representatives. With our new state of the art Access Center, we are creating a culture of YES. At the Access Center, our Access Champions thrive...
The Call Center Supervisor acts as a resource assisting Call Center Operators with more complex issues, problem resolution and providing necessary training. Maintains highest level of understanding of systems functionality and work flow processes affecting the operations of the Call Center. Identifi...
The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. Job DescriptionThe Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patie...
TheCall Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Ce...
Responds to a wide range of customer calls in a fast-paced call center environment and correspondence regarding third party coverage to ensure that patient accounts reflect accurate information. Handles a high volume of incoming calls in a call center environment regarding patient and third party in...
Support the services provided by the agents, implement program improvement planning and implementation, and ensure efficient, effective recruiting and workforce management *Position is contingent upon contract award* Essential Duties and Responsibilities: - Oversee the daily operation...
The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call C...
Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. ...
The Hartford HealthCare Access Center is the central access point for scheduling which will provide timely, accurate, friendly, and clinically appropriate access to Medical Group and other ambulatory services. Call center experience as a team lead or supervisor preferred. With our new state of the a...
Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance. As an Investor Services Representative, you will work in a dynamic inbound contact center assisting people reach their personal financial goals. ...
The Access Center Supervisor will oversee the management, development, operations, patient satisfaction and continuous improvement of direct Access Center Representatives. With our new state of the art Access Center, we are creating a culture of “YES”. At the Access Center, our Access Ch...
Be on top of breaking news, taking the pulse of public opinion across the nation while working a hybrid schedule that includes both remote, work from home, and on-site shifts in our state-of-the-art call center facility in Hamden, CT. Prior call center experience a plus. As part of a large and diver...
The Clinical Triage Nurse works in a fast-paced call center environment and utilizes a patient-centered approach to direct patients to the appropriate level of care based on the severity of their clinical need by using protocols and algorithms. These values - integrity, patient-centered, respect, ac...