The Customer Experience Manager is responsible for managing a team of Customer Experience Specialists including leading from the front in supporting the processing of customer inquiries and issues related to our products and services, as well as helping to define the Customer Experience strategy and...
You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer servic...
As the Senior Manager, Customer Experience Design you will play a critical role in designing ongoing improvements to the end customer experience. This role will help shape the way in which we deliver a relevant, intuitive customer experience to meet our customers where they are, remove known sources...
Brilliant Earth - Customer Experience Assistant Manager - Seaport - Boston, MA Position Overview: The Assistant Manager for our Atlanta location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants resp...
As the Manager, Customer Experience, you will have the opportunity to:. The ability to map customer journeys and design engaging experiences across various marketing channels is a key requirement while ensuring alignment with organizational objectives and enhancing overall customer satisfaction. Man...
Customer Experience Manager - Seaport - Boston, MA The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and deliver...
The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. Partner with our customer care team to ...
Working as the Customer Experience Manager you will be responsible for working collectively with all levels of client leadership to create experiences and promotions across the company profile. Craft a culture that delights customers through their end-to-end food journey. Leverage client communicati...
As the Senior Manager of Customer Experience Portfolio Management, you will be responsible for ensuring the successful planning and execution of the customer journey for a portfolio of non-recurring services engagements. NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focuse...
The Senior Manager, Digital Mobile Experience and Customer Engagement will play a critical role in developing the strategy and roadmap to drive Adoption & Engagement of our consumer experiences with the new Super App. Define and execute on customer vision for engagement across CVS Health Enterprise ...
As the Manager of Customer Experience Portfolio Management, you will be responsible for ensuring the successful planning and execution of the customer journey for a portfolio of non-recurring services engagements. NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on tr...
We are seeking a Customer Experience & Enablement Manager to increase the digital experience of our customer journey, from prospect to onboarding to full value delivery. Customer Experience & Enablement Manager. This role resides in our Global Solution Architecture and Consulting organization with r...
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Store - BOS-BURLINGTO...
Lead the strategy and vision for digital customer experience and operations, aligning with overall business goals and ensuring a seamless and integrated customer journey. Demonstrated ability to prioritize customer needs and create solutions that enhance the overall customer experience. Oversee and ...
The Customer Experience & Engagement (CxE) team is seeking a talented individual with a blend of marketing savvy and product management experience to drive international customer growth strategies. Our mission is to engage customers at the right moment and in the correct channel to provide an engagi...
Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. The Assistant Manager for our Atlanta location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jew...
The Agile Project Manager will join the Architecture and Web Content Management teams to facilitate project planning, problem-solving, and root cause analysis while persuading and influencing stakeholders to achieve project goals. The Business Applications team is seeking a dynamic and experienced A...
Under the general direction of the MassHealth Chief Medical Officer, or designee, the Program Manager for MassHealth Health Equity Programs works directly with MassHealth Program and Office of Clinical Affairs leadership to manage health equity measurement and value-based care initiatives for MassHe...
The Major Account Manager is required to customarily and regularly work outside of their office or home office engaged in selling, including travel as needed to make a sale. In this key role, you will manage and drive direct sales engagements into a set of Named Fortune 1000 accounts and strategic ...
This position will support the Airport Customer Service and Cargo operations and will be based in BOS. How you'll help us Keep Climbing (overview & key responsibilities)The Human Resources Manager, role is responsible for human resources field support for an assigned client group at Delta Air Lines,...
We are currently seeking an experienced and detail-oriented Commercial Lines Account Manager to join our outstanding team. Account Manager Responsibilities:. Account Manager Qualifications:. ...
Our Client is in search of an experienced Pre-Construction GEOTECHNICAL PROJECT MANAGER to join the. Confidence in managing 40-60 jobs in various stages from early estimating to final proposal and/or negotiation (we have Construction Design Engineers and Construction Project Managers to work w...
A Project Manager is responsible for providing the overall technical and financial direction on projects. A Project Manager may be responsible for several concurrent projects and may actively participate in marketing the firm’s services. Demonstrates commitment to budget and attentively review...
Boston Health Care for the Homeless Program Street Team is seeking a full-time RN Care Manager. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations t...
Customer Service Manager $72,000 DIRECT HIRE Newton, MA. Client Experience Manager will lead 5-7 of the Customer Service coordinators. Ability to organize and direct the activities of Customer Experience Associates to ensure the delivery of high-quality service to customers. This position also provi...