Define and execute a global Customer Success and Customer Support strategy aligned with our business goals, embedding our “Customer Obsession” value throughout the function. Define and ensure compliance with customer support SLAs, for timely issue resolution and enhance support operations with advan...
Deliver post-sales technical support to dealers/contractors and customers to analyze and recommend solutions to and resolve problems concerning HVAC equipment installation and operation. Handle a high call volume of customer calls via our Technical Support Line. Prepares and delivers reporting to ex...
Must be able to see and speak with customers and observe equipment operation. Required to work overtime and extended hours to support center operational needs. ...
Up to $60K per year / Medical, dental, and vision / PTO / 401k - As a Customer Support Specialist you'll: Field support calls, chat, email, and other communications from users with software or hardware inquires; Track assigned support tickets; Solve problems using your knowledge of company systems, ...
Maintains quality service by establishing and enforcing organization standards; demonstrates knowledge and understanding of the AGS Training Services organization and operations and the AGS organization; informs customers of additional AGS TS courses/products available; assists Marketing in building...
The Customer Support Specialist, Employee Support will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. Drive key customer support metrics, including first response time, full resolution time, and Customer Satisfaction Rati...
Provide optional support and resources for job seekers in their career endeavours. ...
Answers telephones and responds to basic customer questions using established methods provided in training. Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision. Zero or more years of custome...
Some of our cloud customers need guidance on the cloud itself and the tooling we provide. As a Customer Success Engineer, you will use your broad technical knowledge to guide skilled application teams encountering curious challenges along their way, as well as those who may have never used a cloud b...
Must be able to see and speak with customers and observe equipment operation. Required to work overtime and extended hours to support center operational needs. ...
Some of our cloud customers need guidance on the cloud itself and the tooling we provide. As a Customer Success Engineer, you will use your broad technical knowledge to guide skilled application teams encountering curious challenges along their way, as well as those who may have never used a cloud b...
Must be able to see and speak with customers and observe equipment operation. Required to work overtime and extended hours to support center operational needs. ...
Responsibilities: Travel Arrangement: Aid in the booking of flights, accommodations, rental cars, and other transportation options for clients and employees Conduct thorough research to recommend travel options that meet budgetary constraints and align with individual preferences Ensur...
Directly supervise theCustomer Support and Desktop Support teams, coordinating with variousstakeholders, and ensuring smooth operation of critical business systems. Manage the overall operations of Information Technology Customer Support services ensuring satisfactory support levels, including:. Pla...
Key Responsibilities: • Lead our remote customer service crew to deliver top-notch support and keep our clients happy. Position Overview: Looking for a rockstar to join our squad as a Client Support Specialist! You'll get to work from...
At Ring and Blink, our Technical Customer Support (CS) representatives deliver timely, accurate, and professional technical support to all Ring customers. Customer Support representatives are technically savvy problem solvers with a focus on customer account security. Working across the customer sup...
Robert Half is working with a Client in the Austin area looking for a Desktop Support Analyst on a long term project. Strong PC/Desktop Support (OS, hardware, and applications) troubleshooting in networked enterprise environments. Provide remote support (BeyondTrust) as required, troubleshoot VPN, R...
Provide second-level technical support for PC hardware, software, and network problems over the phone or via email. Serves as an integral member of an IT Support Team which supports various level of customer in a dynamic environment. Ability to effectively communicate orally and in writing in the En...
Additionally, candidates will be decommissioning desktops and laptops, setting up new equipment, imaging PC's and installing applications to new devices. ...
Ace Hardware offers not just a job, but a meaningful and rewarding career As a Customer Service Associate you will: Tactfully and pleasantly addresses customer issues, look for help before saying no to a customer; Maintain awareness of all current promotions and advertisements; Accurately and effici...
Join our dynamic team as a Remote Customer Travel Service Representative, where your business will give you the opportunity to earn the income you want while providing exceptional service to your clients. Qualifications: ● Excellent communication skills and a passion for delivering outstanding...
Application Support Administrator is a hands-on technical position that will support a complex and exciting SaaS solution throughout design, implementation, and maintenance phases. Technical responsibilities include providing design, implementation, and support of development and maintenance across ...
About Freelancing as a Customer Service Specialist With FreeUp:. Prior experience as a customer service representative. ...
SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans. This role is an excellent opportunity to...
The mission for this role is to provide excellent customer service to clients, patients, and requestors. Key Points: Requestor Support: Ensure HealthMark is providing excellent customer service by being client focused. This position requires a person to be detail oriented and be able to resolve cust...