Key Responsibilities:Manage daily operations for the customer experience teamHandle escalated customer concerns and complaintsTrack and analyze customer support metricsRequired Qualifications:Bachelor's degree in Business Administration, Communications, or related field3-5 years of experience in cus...
Customer Support Vendor Manager. In this role, you will be responsible for the strategic management and ongoing optimization of our BPO relationships, ensuring exceptional customer support for Greenlight families. Stay up-to-date on industry best practices for BPO management and customer support wit...
A company is looking for a Customer Support Team Manager. ...
Customer Success Manager to join our mission to eliminate waiting and improve customer journeys. As an Enterprise Customer Success Manager you’ll act as a trusted advisor to Waitwhile’s largest and most valued customers across the globe. You’ll work hand-in-hand with our Sales, Support and Engineeri...
Key Responsibilities:Manage the support queue and ensure prompt and helpful responses to customersOversee Zendesk administration and AI automation for self-service experienceConnect with customers to understand their experience and drive product roadmapRequired Qualifications:Bachelor's degree in Bu...
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient serv...
Our Support Manager will develop a team of Application Support Analysts whose role is to dig in and come up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and multifaceted organization! These are issues such ...
Manage the everyday operations of the Customer Support Department including, but not limited to planning, decision-making, problem solving, facilitating and processing improvements while working with various departments to ensure the best service possible to our customers. Manages general input, app...
Stay up-to-date on industry best practices for BPO management and customer support within the financial technology sector. Strong understanding of customer support operations, quality management principles, and productivity. Manage an internal team of three associate vendor managers. Identify opport...
Lead daily operational support & share customer's difficulties / expectations within Safran; act as a facilitator /coordinator/ point of escalation in the resolution of issues and ensure proper follow-up with customers. Produce, analyze and share KPI internally (customer dashboard, SF) and towards C...
Summary: Seeking a Project Manager with a strong background in industrial automation, customer support, and capital project management. Analyze customer specifications for material flow calculations. Develop customized solutions based on customer needs. Provide technical assistance to customers and ...
The Machinery Customer Support Manager is responsible for overseeing all aspects of customer support, ensuring exceptional service and maintaining high customer satisfaction levels. Manage and lead a team of customer service representatives, providing guidance, coaching and support to. Provide strat...
A Sales and Operations Support Manager will manage tactical and strategic processes associated with a focused team of Customer Centered Services (CCS). This team will consist of between 6 and 12 associates assigned to a specific customer base and who will act as a strategic contact for those custome...
The vision for the Centre of Excellence (COE) is to support the development of BCG’s Global Executive Support Function Strategy with the goal of delivering a world-class experience to our customers in an optimized way. Leaders and Managers in our Executive Support teams across the world. The COE Sen...
The Strategic Account Manager is responsible for generating new growth and protecting revenue for their list of assigned customers. The Mid-Market Managed Account Sales Team consists of highly capable and passionate salespeople focused on delivering wins for the Mid-Market Segment of the QuickBooks ...
A company is looking for an Outbound Customer Support Representative for remote work. ...
A company is looking for a Senior Customer Success & Project Manager in the USA. ...
A company is looking for a Senior Bilingual Customer Service Representative - Spanish-English - Remote USAKey Responsibilities:Answer incoming communications from customersConduct research to provide answers for customers to resolve their issuesRequired Qualifications:1 year or more of customer serv...
A company is looking for a Midmarket Customer Success Manager. ...
Key Responsibilities:Handle inbound and outbound calls to resolve technical issues and answer customer inquiriesAssist with product setup, troubleshooting, and network analysisSupport customers with VoIP phone installation, network configurations, and billing inquiriesRequired Qualifications:Strong ...
A company is looking for a Customer Support Vendor Manager. ...
A company is looking for an Enterprise Customer Success Manager. ...
Key Responsibilities:Handle inbound calls from customers and travel agencies to resolve travel-related issuesManage changes to itineraries, assist with upgrades, and process ticketingRespond to customer inquiries via phone, email, and website, and work with suppliers to secure customer requestsRequi...
A company is looking for a Product Manager for Carbon Projects. ...
A company is looking for a Manager, Customer Service-ASC Claims. ...