The Helpdesk Technician's responsibilities are to:. We help protect American Citizens and the nation's most critical infrastructure by working alongside our customers and delivering game changing solutions to strengthen their missions. Use the ITSM toolset, enter ticket; attempt to resolve issue via...
Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Support to join our team in the DMV area. The Help Desk Support is responsible for serving as an advanced point of contact for customers seeking technical assistance, both over the phone and via email. The Help Desk Su...
Highlight Technologies is seeking skilled and dedicated Tier 1 Help Desk technicians to provide technical support to a 24x7x365 center for the Small Business Administration (SBA) IT service center. Manage and support end-user devices, such as desktop systems and other peripheral equipment. Proficien...
Currently, ManTech is seeking a motivated, career and customer oriented Junior Help Desk Specialist to join our team in the Springfield, VA or St Louis, MO area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech. High School and 5 years of ...
KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays, it support, geek ...
We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. ...
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Performs remedial re...
Thoroughly document support requests and resolutions using the helpdesk ticketing system. Write tips, frequently asked questions, and knowledge articles for the Firm’s intranet and help desk knowledgebase. Minimum of two years working on a Help Desk or related experience. ...
Help Desk TechnicianJob Category: IntelligenceTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *. Help Desk Technician to become anIntelligence Operations Controller forour new and gro...
Opening Solvere One has an open position for a Help Desk Technician, Tier 1, to provide support from our client site in Washington DC. Help Desk Technician Tier 1 is responsible for resolving all tier 1 issues over the and pass all other requests on to Tier 2 technicians. Delivers, tags, set ...
Capitol Bridge invites talented individuals to join us in a Help Desk Operator Intermediate Role to support an important government project. As a mid-level team member, you will have the opportunity to develop your skills in troubleshooting issues, assisting users with inquiries, and contributing to...
Years of Federal IT Help Desk Experience . ...
Help Desk Support Functions with a Combination of Phone and Desktop Support is required. As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. Helping define and create system...
Tracking user issues and identifying trends to help inform new training needs. ...
The Help Desk/Support Specialist will support a systems engineering task. The ideal candidate will have experience withthe help desk system, meeting schedule expectations, managing system supportand providing regular communications. Demonstrated experience assistingcustomers using hotline, email and...
Administers effective frontline help desk assistance to customers whose inquiries are beyond the knowledge of the Help Desk Team members. Directs the Help Desk Team to meet specific customer needs. Develop schedules for efficient staffing and keep workload and metric records of all activities in the...
Experience with IT helpdesk ticketing systems/software. Install, configure, test, maintain, monitor, and troubleshoot end-user information technology hardware and software to deliver required desktop service levels. Accurately document instances of desktop equipment or component failure, repair, ins...
You will play a multifaceted role and be responsible for all deskside Support, providing all necessary personnel to fully and completely administer the hardware and software supplied to end users. Provide supervision of all desk side personnel assigned to this contract. Provide program support as a ...
Ensures day-to-day operations for agency end users by monitoring the Help Desk tickets and internal Request Tracker. Review queue, action or assign those for client IT Help Desk, and escalate as needed. Provide maintenance and update of all client end user computing devices (laptops, desktops, perip...
IT Support, Help Desk, Network Administration, and/or Mobile Device Management Experience. Responsibilities of the Service Desk Analyst include:. Qualifications for the Service Desk Analyst include:. Compensation for the Service Desk Analyst includes:. ...
Keywords: desktop, desktops, it support, desktop support, help desk, helpdesk, help-desk, it, information technology, it specialist, technical, technology, tier 1, tier 2, tier 1-2, ticket, tickets, ticketing, active directory, ad, password reset, password resets, service desk, service desk speciali...
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Microsoft Certified IT Professional (MCITP) certification in the desktop area. ...
Iron Bow Technologies has a need for a Tier 1 Help Desk Technicians interested in a permanent, full-time opportunity in Herndon, VA supporting a longtime Federal Government customer. The selected candidate will join a Tier 1 Help Desk Support Team supporting about 3,000 Department of Justice (DOJ) u...
This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing envir...
IT Support, Help Desk, Network Administration, and/or Mobile Device Management. ...