Following standard help desk procedures. Thoroughly document all incoming help desk interactions and resolutions using IT Tracking Software. Ability to develop an understanding of the whole organization and customers of the help desk. Windows Desktop Operating System - 10, 11. ...
Job Title: Help Desk Specialist. Top 3/5 Skills: Help Desk, Operations, Call Center. The IT Help Desk Specialist provides first point of contact for all technical support issues at an enterprise level. The primary goal is to provide high quality, accurate and time-sensitive service to our customers ...
Our client, a leader in the Government Administration industry, is seeing a Senior Help Desk Specialist to join their team in Central-to-Western MA! (Onsite). Job Title: Help Desk Specialist. ...
Help-Desk Specialist | Laptop Support Technician<br /> Terms: Contract for 6 Months</b></p> <p class="MsoNoSpacing"><b>VARIOUS SITES ON-SITE WORK NOT REMOTE, REQUIRES CAR AND CLEAN DRIVING RECORD | WORK WEEK IS 37. ...
The primary goal is to provide high quality, accurate and time-sensitive service to our customers in a high volume help desk call center environment. Utilize internally produced knowledge articles, the internet or seeks advice from peers to help resolve issues. ...
As a Help Desk Manager, the candidate should manage the daily operations of HSI Client's help desk. Manage the daily operations of our help desk. Develop and implement procedures for effective help desk management. Minimum 2 years of experience in a help desk or technical support role. ...
Job Title: Help Desk Specialist. Top 3/5 Skills: Help Desk, Operations, Call Center. The IT Help Desk Specialist provides first point of contact for all technical support issues at an enterprise level. The primary goal is to provide high quality, accurate and time-sensitive service to our customers ...
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Microsoft Certified IT Professional (MCITP) certification in the desktop area. ...
This position supports help desk activities, resolving advanced access and software issues associated with agency web-based systems. Two years of basic customer service experience (in addition to education requirements) providing technical and/or help desk support with billing, ordering systems, gen...
As Technical Support Specialist reporting to the NA Head of Service & Operations, you will take full ownership of Technical and Service enquiries for our Customers, OEMs, Field and Office teams. Technical Support Specialist (Electrical / Mechanical Knowledge Required) - Billerica - Massachusetts. We...
The Technical Support Specialist is responsible for prioritizing incoming queries from internal and external customers via phone calls, email, support multiple call queues, and MS Teams. Occasionally, Support Specialists will facilitate collaboration with other technical and business teams when work...
Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications. Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS. Smart hand support for peripheral and n...