Key Areas of Responsibility* Monitor, audit & report daily workflow to ensure engineers are working as efficiently as possible to provide the ultimate customer experience by meeting or exceeding Service Level Agreements* Coordinate with fellow Supervisors to ensure adequate staffing and shift co...
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
At least one year of customer service experience, preferably in a call-center environment, and/or the completion of the National Retail Federation’s Certification in Customer Service & Sales. You will be in a front line, customer interactive position, providing timely and accurate information direct...
Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being Manage the TPM on the whole process to increase the reliability and availability of workstations, production lines Decide, prioritise & implement with manu...
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Leverage customer retention processes and tactics, focused on saving customers from disconnecting their services . Lumen is seeking Sales and Service Associates to provide the first and final voice for Lumen customers who have questions, concerns and inquiries related to their bill and account. Sale...
Work closely with other Shift Supervisors to ensure smooth production handovers and continuity. Take full responsibility for managing staff, production, and quality targets during your shift. Track and report on production process performance, addressing any issues that arise promptly. Utilize probl...
As a Production Supervisor you will lead production teams in manufacturing Food and Beverage products for the global consumer. We are currently seeking two key individuals to direct the production efforts within our very high speed manufacturing facility. This position will report to the Production ...
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Responsible for the safe and efficient supervision of day-to-day assigned Crush, Refinery, Milling or Packaging production operations department shift. Support the Mgr-Production Operations in monitoring and improving plant productivity. Oversee assigned department production shift activities (crush...
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls fo...
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Qualifications 1 year of customer service or customer support experience 1 year of previous call center or office background experience required A high school diploma or GED is preferred Technical savvy (able to toggle between multiple browsers & systems using dual monitors) Previous experience ...
Maintenance Supervisor; Sugar Refinery; NE. Analyze and prioritize work requests and preventive maintenance tasks to support Total Productive Maintenance goals, coordinating effectively with internal and external resources. This role involves managing shift operations and overseeing direct reports, ...
Our Customer Service Specialist is passionate about serving as the customer's advocate not only in resolving issues but also in ensuring that the customer receives exemplary customer service. This entry-level customer service position is responsible for providing customer support activities for eCom...