Key Areas of Responsibility* Monitor, audit & report daily workflow to ensure engineers are working as efficiently as possible to provide the ultimate customer experience by meeting or exceeding Service Level Agreements* Coordinate with fellow Supervisors to ensure adequate staffing and shift co...
Qualifications 1 year of customer service or customer support experience 1 year of previous call center or office background experience required A high school diploma or GED is preferred Technical savvy (able to toggle between multiple browsers & systems using dual monitors) Previous experience ...
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. ...
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...
Representatives will handle calls about billing and payments, service requests from customers that are looking to start up service moving into a new home, and stopping service as they move out. Customer Service Representatives . Provide essential support in navigating the customer’s inquiries and ex...
Maintenance Supervisor; Sugar Refinery; NE. Analyze and prioritize work requests and preventive maintenance tasks to support Total Productive Maintenance goals, coordinating effectively with internal and external resources. This role involves managing shift operations and overseeing direct reports, ...
Work closely with other Shift Supervisors to ensure smooth production handovers and continuity. The schedule for the 12-hour shifts is set up for employees work 3-4 days on either days or nights and they have 1-4 days off in between shift turns. Take full responsibility for managing staff, productio...
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls fo...
Cornerstone is hiring a Production Supervisor for our client to directly supervise and coordinate the activities of the Production, Quality, Safety, and Scheduling departments to ensure timely manufacturing and delivery of product. Production Supervisor- $60-86k. Plan and establish work schedules, a...
Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, well being Manage the TPM on the whole process to increase the reliability and availability of workstations, production lines Decide, prioritise & implement with manu...
At least one year of customer service experience, preferably in a call-center environment, and/or the completion of the National Retail Federation’s Certification in Customer Service & Sales. You will be in a front line, customer interactive position, providing timely and accurate information direct...
Leverage customer retention processes and tactics, focused on saving customers from disconnecting their services . Lumen is seeking Sales and Service Associates to provide the first and final voice for Lumen customers who have questions, concerns and inquiries related to their bill and account. Sale...
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Responsible for the safe and efficient supervision of day-to-day assigned Crush, Refinery, Milling or Packaging production operations department shift. Support the Mgr-Production Operations in monitoring and improving plant productivity. Oversee assigned department production shift activities (crush...