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Call center • berkeley ca

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Call Center Agent (On-Call)

Call Center Agent (On-Call)

HealthRIGHT 360San Francisco, CA, US
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HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
On-Call Dental Assistant - Integrated Care Center

On-Call Dental Assistant - Integrated Care Center

Princess Dental StaffingSan Francisco, CA
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On-Call Dental Assistant - Integrated Care Center 1563 Mission St, San Francisco, CA 94103, USA Req #700 .HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative

Call Center Representative

US Swim School AssociationSan Francisco, CA, US
serp_jobs.job_card.full_time +1
British Swim School Bay Area Call Center Representative.Status : Part-time, Non-Exempt, potential to become full-time.Location : Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Dental Assistant (On-Call)

Dental Assistant (On-Call)

La ClinicaSan Francisco, CA, US
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Dental Assistants : Building Healthier Communities.La Clnica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
On-Call Custodian

On-Call Custodian

ExploratoriumSan Francisco, CA, US
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This position reports to the Custodial Supervisor / Manager and is responsible for the general cleanliness of the museum. Applicants must be available to work any assigned shifts and be able to work o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Radiation Therapist - On Call

Radiation Therapist - On Call

Kaiser PermanenteOakland, CA, US
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Under the general supervision of the Director and Lead Therapist.Operates all radiation therapy equipment, sets-up and treats patients as per physician prescription, maintains patient treatment rec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Dentist I On-call

Dentist I On-call

LA Clinica De LA RazaOakland, CA, United States
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La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Patient Services Specialist - Call Center (Bilingual)

Patient Services Specialist - Call Center (Bilingual)

Mission Neighborhood Health CenterSan Francisco, CA, US
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Patient Services Specialist - Call Center.The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Missi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Supervisor - Call Center (Remote)

Supervisor - Call Center (Remote)

MaximusSan Francisco, CA, US
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Description & Requirements Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio. The Call Center Supervisor monitors the daily operations of th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Driver, On-Call

Driver, On-Call

Project Open HandSan Francisco, CA, US
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Per San Francisco's Health Order C19-07y, Project Open Hand employees are required to provide proof of COVID-19 vaccination prior to working on-site and with others. Project Open Hand provides m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Representative

Call Center Representative

Ryzen SolutionsOakland, CA, US
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Call Center Representative .Job Duties : Under the general supervision of the Senior Patient Service Manager, the Call Center Representative serves as the first point of contact fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Call Center Representative - Work From Home

Call Center Representative - Work From Home

Hall AssociatesOakland, California
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Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.The ideal Ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Patient Services Representative II, Cardiology Call Center

Patient Services Representative II, Cardiology Call Center

Sutter HealthSan Francisco, CA, US
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Medical Facility Staff Position.Serves as the first point of contact for patients entering the medical facility.This job is intended for use by positions employed by an outpatient facility.Greets a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative (Remote) - $20 to $22 / hour

Call Center Representative (Remote) - $20 to $22 / hour

Action Jackson PromosSan Francisco, California
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Call Center Representative (Remote).Are you looking for a career with a family oriented, innovative, fast paced environment that offers growth opportunities? Hawaii’s leading benefit and risk...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Representative

Call Center Representative

British Swim SchoolSan Francisco, CA, US
serp_jobs.job_card.full_time +1
Status : Part-time, Non-Exempt, potential to become full-time.Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY). Call Center Representatives at British Swim School ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Call Center Jobs

Call Center Jobs

TradeJobsWorkforce94707 Berkeley, CA, US
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Full time and Part time positions avaiable as a Call Center Representive or Telemarketer •Performance Based : Make from $11. REQUIREMENTS : Passion to provide phenomenal service to all potential cust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Medical Assistant - On-Call

Medical Assistant - On-Call

Asian Health ServicesOakland, CA, US
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Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture.Our approach to wellb...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Supervisor

Call Center Supervisor

VirtualVocationsOakland, California, United States
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A company is looking for a Call Center Supervisor, Individual Underwriting - Remote.Key Responsibilities Lead and develop teams by managing staffing, performance, and growth opportunities Drive ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Patient Services Representative II, Cardiology / Urology Call Center

Patient Services Representative II, Cardiology / Urology Call Center

SPMF-Sutter Pacific Medical Foundation - SouthSan Francisco, California
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Serves as the first point of contact for patients entering the medical facility.This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIASan Francisco , CA
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serp_jobs.job_card.full_time +1
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Call Center Agent (On-Call)

Call Center Agent (On-Call)

HealthRIGHT 360San Francisco, CA, US
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On-Call Call Center Agent

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

This is a union eligible position. This is an On-Call Call Center Agent.

This position is a remote, work-from-home role, scheduled Monday through Friday, 8 : 45 AM to 5 : 15 PM. Please note the following on-site requirements :

  • If you experience intranet or connectivity issues that cannot be resolved within one hour, you will be required to report to the clinic (on-site) to complete your workday.
  • On-site attendance is mandatory for the all-staff meeting held on the first Wednesday of each month.

The purpose of this role is to provide excellent customer service to both external and internal clients, answer a high volume of calls, schedule medical, dental, and behavioral health appointments, provide support to clinic, direct phone inquiries to appropriate departments, and provide program information to all callers.

Key Responsibilities

Incoming calls :

  • Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy.
  • Knowledgeable of primary medical care, behavioral, and dental services to provide accurate information to all callers.
  • Maintains average call time and as indicated in call center guidelines.
  • Maintains average call volume as indicated in call center guidelines.
  • Monitors incoming calls and works with Call Center Manager to minimize abandoned call rates.
  • Knowledgeable about insurances and funding programs, such as MediCal, MediCare, Healthy San Francisco, Family PACT, and commercial insurances.
  • Communicates sliding fee scale policies to patients appropriately.
  • Communicates clearly on the phone and accurately documents and assigns messages and faxes.
  • Confirms and updates contact information for all patients at every contact.

    • Outgoing calls :

  • Makes follow-up calls for any messages left.
  • Completes robust confirmation calls for all next day appointments.
  • Robust confirmation calls include confirming reason for visit, necessity of visit, appointment time, appointment provider, verification of insurance, notification of any co-pays, deductibles, share of costs, or payments due, and any paperwork that may be needed to be completed.
  • Assist with scheduling changes by contacting patients to reschedule appointments.

    • Documentation Responsibilities :

  • Accurately documents and routinely updates required patient information in electronic health record system.
  • Documents billing notes and general medical appointment reminders in the appointment screen, as well as in the patient information screens.
  • Collects and verifies contact information at every call.
  • Enters patient insurance information for patients and verifies eligibility with patient.
  • Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately.
  • Productivity : All calls must be answered within 3 minutes. Agent must be able to answer a minimum of 1500 calls (based on number of staff and total number of calls) per month.

    • Customer Service :

  • All communications, both internal and external, must be delivered with excellent customer service.
  • Must be courteous and professional for all patient interactions.
  • Must talk to patients and clients in a caring and non-judgmental manner.
  • Must be able to deliver care in a culturally and linguistic sensitive manner.
  • Must ensure to use patient's preferred name and pronouns.
  • Must adhere to scripted phrases, welcoming patients and thanking them for their phone calls.
  • Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution.

    • Qualifications

    Education, Certification, and Experience :

  • Prior experience in front desk reception, administrative and / or customer service
  • Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure
  • Strong organizational, interpersonal, listening, speaking and written communication skills
  • Ability to assist callers in an approachable and welcoming manner
  • Ability to work effectively with all levels and types of employees, management, clients and guests
  • Ability to work cooperatively and effectively as part of a team
  • Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented
  • Strong proficiency with Microsoft Office applications (Excel, Outlook and Word), specifically Word Outlook and internet applications
  • Experience working with staff and volunteers
  • Working knowledge of computerized medical scheduling and billing systems
  • Knowledge of HIPAA regulations
  • Excellent attention to detail, ability to work independently and strong organizational skills
  • Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV / AIDS patients and persons with mental health concerns
  • High School Diploma, GED or equivalent accreditation.
  • Bilingual language capacity (Spanish / English)

    • Desired :

  • 2 years' experience working in a medical setting (or call center), preferably in a community clinic with medical experience
  • Familiarity with other community agencies in the Bay Area to make appropriate referrals
  • Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services

    • Must complete background check and Livescan. We will consider for employment qualified applicants with arrest and conviction records.