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Job Description

Job Description

Collette is seeking a Sales Engineer to join our growing Technology Team. This is a hybrid role based at headquarters in Pawtucket, RI.

About Collette : Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary :

At Collette, we're at the beginning of our journey transitioning from a monolithic application stack to a distributed, microservice-based architecture. As a leader in guided travel, we're dedicated to crafting exceptional experiences for our travelers. We are seeking a Sales Engineer to provide technical leadership, design, and implementation of our partner integration processes. Utilizing a modern cloud-based infrastructure and catering to hundreds of thousands of travelers worldwide, this role requires someone willing to work closely with partners to ensure successful API integrations.

Primary Functions :

• Technical Liaison : Act as the primary technical point of contact for partners during the integration process, bridging the gap between the partner’s technical team and Collette’s Technology team.
• Integration Planning : Develop detailed integration plans and timelines in collaboration with partners, ensuring all technical requirements are clearly defined and understood.
• Hands-On Support : Provide hands-on support to partners, including coding assistance, API configuration, and testing. Conduct technical training sessions for partners to help them understand and utilize the APIs effectively. Comfortable at a high level in multiple platforms / languages as our customers all use different platforms and languages to integrate with our API's.
• Collaboration : Work closely with the Sales, Marketing, and Technology teams to provide seamless technical support to partners. Facilitate technical discussions and ensure effective communication.
• Mentorship : Mentor junior team members in best practices and technologies. Provide technical guidance and support to ensure high-quality integrations.
• Feedback and Improvement : Gather feedback from partners on the integration process and identify areas for improvement. Work with the Technology team to implement enhancements based on partner feedback.
• Documentation : Create and maintain comprehensive technical documentation for APIs and integration processes. Ensure that all documentation is up-to-date and accessible to partners and internal teams. Documentation should include working coding samples.

Knowledge & Skills :

Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization.