Senior manager customer success serp_jobs.h1.location_city
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Senior manager customer success • bridgeport ct
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Senior Customer Success Manager
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VirtualVocationsBridgeport, Connecticut, United States- serp_jobs.job_card.full_time
A company is looking for a Senior Customer Success Manager to ensure customer adoption, engagement, and retention. Key Responsibilities Manage relationships with key clients, guiding strategic discussions and ensuring product adoption and satisfaction Provide onboarding support and develop customer education resources to maximize product usage Track customer success metrics and report on trends to senior leadership, driving continuous improvements in customer experience Required Qualifications Experience in industries related to wildland fire, wildfire risk mitigation, or electrical utilities Proven track record in managing complex client relationships in SaaS or technology-driven environments Advanced technical expertise and ability to analyze customer metrics for actionable insights Proficiency in using Customer Relationship Management (CRM) software Experience in driving customer success strategies and account growth initiatives