Automotive Technical Training and Support Specialist

Overview

The Automotive Technical Training and Support Specialist is responsible for supporting and training our customers for assigned aftermarket products. You will deliver technical training to customers and serve as a technical hotline support for our aftermarket products. Your role will be to support and guide our customers over the phone or email, through troubleshooting and diagnostic methods, to ensure proper usage of our product. Furthermore, you will support our Sales organization during tradeshows and customer events and work closely with Marketing, Sales and Product Management teams to help develop training materials and videos to provide our customers with multiple resources that work with their schedules and lifestyles. Trainings are conducted through multiple methods and platforms, so this role is expected to perform effective, interactive training sessions both in-person at customer's place of business or through virtual presentation in webinar format. The Technical Support and Training Specialist is part of a global team, and reports into the Global Field Operations Manager. This role will be based out of Michigan, either remote or in our Troy, MI office.

General Responsibilities

• Collaborate with new and existing customers, distributors, and internal personnel
• Provide, via phone and / or e-mail, all aspects of technical support for assigned products
• Organize the Field Sales team in all custom development projects when necessary
• Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed
• Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either
• Key participant the overall products return process for all technical related returns from assigned products in the designated region
• Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed
• Maintain a comprehensive record within company database of all technical calls received

Experience / Qualifications

Additional Responsibilities

Additional Requirements

Base Salary

Base Salary Range : $59,800.00 - $82,280.00

At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate's experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.

Smarter Together

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