CRM / ERP Technical Business Analyst_Austin, TX

Sr. Technical Business Analyst

Location : Hybrid (must go to Austin office as requested) Key Responsibilities

• Lead and facilitate requirements gathering, stakeholder interviews, and workshops to capture business needs and system requirements.
• Analyze business processes, data flows, and system dependencies to identify gaps and recommend improvements.
• Translate business needs into detailed functional and technical specifications, user stories, and process documentation.
• Collaborate with developers, architects, and QA teams to ensure solutions align with business goals and technical standards.
• Support testing, validation, and user acceptance to confirm that implemented solutions meet defined requirements.
• Maintain documentation for requirements, workflows, and data mappings, ensuring traceability and compliance with governance standards.
• Serve as a liaison between business stakeholders and IT throughout the project lifecycle, supporting Agile and / or SDLC methodologies.

Required Qualifications

8+ years of experience as a Business Analyst, with at least 4 years in a technical or enterprise systems environment.

Proven experience gathering and documenting requirements for complex IT systems or integrations.

Excellent communication, facilitation, and documentation skills, with the ability to translate between business and technical audiences.

Strong problem-solving skills and attention to detail.

Preferred Qualifications

Experience working with SaaS / COTS software implementations or data migration / integration projects.

Familiarity with business process modeling tools (e.g., Visio, Lucidchart) and requirements management tools (e.g., Jira, Azure DevOps, Confluence).

Certification such as CBAP, PMI-PBA, or Agile / Scrum Master preferred.

Soft Skills

Strategic thinker who can connect business goals with technical execution.

Strong collaboration and stakeholder management abilities.

Adaptable to fast-paced environments with evolving priorities.

Commitment to quality, accuracy, and continuous improvement.