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Front Office Specialist

Front Office Specialist

Gastro FloridaTampa, FL, USA
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Gastro Florida is the largest gastroenterology group in Tampa Bay with over 65 providers and over 25 locations in Pinellas, Hillsborough, Pasco, and Polk counties. Gastro Florida offers G.I. screening & treatment, colon cancer prevention, non-surgical cancer intervention, IBD infusions & therapy, nutrition & weight loss services, monitoring between visits, pharmacy & pathology services, and the latest therapies, including clinical research, to provide an integrated patient experience . Our mission is to provide general and advanced / interventional gastroenterology services in an Affable, Affordable & Accessible manner for Accurate Answers .

We are seeking a competent, conscientious, service-oriented individual with strong character to work in the front desk for one of our gastroenterology offices. This individual will check-in / out patients with a smile and perform billing / scheduling / telephone-related functions. He / She will work under the direction of the office's Practice Manager or his / her designee.

Spanish speaking is a must

Minimum Requirements :

High school graduate with 2 years of medical office experience, including at least 1 year in a specialty practice. Preference may be given to candidates who have work experience from employers that emphasize excellent customer service (e.g. Publix, Disney).

Utilized EMR / practice management systems. eCW experience is preferred but not required.

Role : Check-in

  • Greet and arrive all patients in a courteous manner.
  • Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current.
  • Enter appropriate data into EMR.
  • Collect any patient copayments and balances.
  • Some practices may include rooming the patient in the clinic area.

Check-out

  • Inquire if patient has any more questions from their visit. Alert supervisor if service recovery needed.
  • Collect any co-insurance or balances not collected during check-in.
  • Schedule follow-up appointments.
  • Scheduling

  • Schedule office appointments and if applicable surgery facility procedures.
  • Request PCP or referring doctor, authorization, office notes, and diagnosis codes related to the procedure(s).
  • Respond to requests for medical records or other forms to be completed by providers.
  • Recommend actions and strategies to improve patient access.
  • Additional Billing / Telephone

  • Patient registration if scheduling new patient.
  • Charge capture of physician services as necessary.
  • Participate in patient financial assistance.
  • Maintain current with HIPAA and other compliance training.
  • Reconcile daily charges and payments received; and prepare daily bank deposit.
  • Assist in collection efforts via phone.
  • Triage incoming phone calls in an effective manner.
  • Other Duties as Assigned

    Apply for this great position as a Front Desk Specialist today!

    The corporate headquarters (CBO) is located in beautiful Feather Sound (Clearwater).

    Criminal background and drug screening required as well as excellent professional references.

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    Front Office Specialist • Tampa, FL, USA

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