Registration Specialist - THSP Float Pool

Administrative And Clerical Duties Manager

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation.

Minimum Qualifications :

Education, Certification, and / or Licensure :

1. High school graduate or equivalent.

Core Job Duties and Responsibilities :

1. Obtains demographic / billing / insurance information from patient / family / legal guardian and enters into the registration / billing systems for service and claim processing and scans insurance cards & photo identification.

2. May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.

3. Prepares WVU Medicine standard consent form, notice of privacy practice and / or other necessary paperwork related to registration and presents to patient / family / legal guardian for signatures.

4. Collects deposits / co-payments / deductibles / patient liability payments when applicable, provides patient receipt and documents payment in the registration / billing systems.

5. Prepares armband for patient identification.

6. Balances daily receipts and cash drawer for patient payments as needed.

7. May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.

8. Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.

9. Schedules, reschedules, or cancels patients in accordance with hospital workflows.

10. Checks for order completeness and validates order against scheduled service.

Physical Requirements :

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.

2. Visual acuity must be within normal range.

3. Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.

4. Sitting and / or standing for extended periods of time.

5. Reading and comprehension ability.

Working Environment :

1. High volume, fast paced environment.

2. Exposure to communicable disease.

3. Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

Skills and Abilities :

1. Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.

2. Demonstrate knowledge of procedure to report and / or document unsafe / hazardous conditions, incidents and defective equipment in compliance with hospital policy.

3. Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.

4. Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.

5. Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.

6. Excellent written and verbal communication skills and the ability to understand written and verbal communication.

7. Basic knowledge of medical terminology.