Strategic Account Director

We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process.

This is a hybrid role (three days per week at our HQ in San Francisco, CA and will report directly to the VP of Client Experience.

Who We Are

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it\'s our people who foster a culture that makes our company a place worth being part of.

The Role

Crafty is seeking a seasoned Strategic Account Director (SAD), a key role focused on managing and expanding strategic client relationships, driving revenue growth, and fostering long-term partnerships. This role requires a deep understanding of clients\' businesses, industry trends, and organizational objectives to deliver tailored solutions that align with the clients\' needs, while advancing the company’s strategic goals.

This role reports directly to the VP of Client Experience, is located in San Francisco and may have up to 15% travel.

Required Attributes

CLIENT RETENTION AND GROWTH :

• Client Success & Growth : Develop strategies to elevate client satisfaction, driving engagement, retention, and account growth. Align client outcomes with company objectives for mutual success.
• Strategic Engagement : Develop and execute strategic plans to address client pain points and continuously evolve client programs across all Logos and Locations within your portfolio.
• Proactive Service Delivery : Provide exceptional client service, including proactive communication, timely response to requests, and effective collaboration with cross functional teams.
• Agility & Adaptation : Navigate shifting priorities with ease, ensuring we remain focused on delivering strategic value to the client and Crafty.
• Execution Excellence : Translate strategic plans into actionable initiatives, driving continuous improvement and innovation in client engagements.

EFFECTIVE COMMUNICATION :

PROGRAM MANAGEMENT :

FINANCIAL ACUMEN :

Ideal Experience :

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Role Goals

What we offer

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart hooligans who work incredibly hard and to get things done.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, an automatic 4% 401k contribution, unlimited paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events! This role also offers a special opportunity : to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

The pay band for this role in California is $160,000 to 185,000 OTE.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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