Customer Support Representative

Customer Support Representative

At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry. We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring a Customer Support Representative!

The Customer Service Representative is to offer an industry-leading customer service experience via Chat, Email, or Phone. Our goal is to respond to each customer within 35 seconds via Chat or 24 hours via email. We accept or make phone calls as required.

This is a full-time, on-site position. Typical pay for this position is $16 / hour. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range.

This role is a full-time on-site position Monday-Friday 9am-6pm CST at our location in Champaign Illinois.

Roles & Responsibilities

• Proven problem-solving skills.
• Effectively communicate and document information internally to our staff members as well as communicate efficiently and effectively with our customers to achieve a satisfactory experience.
• Assists, as required, in the identification of potential difficulties and trends to assist in overcoming these difficulties for customers or internal staff.
• Attend as needed, meetings related to customer service.
• Must be self-motivated, capable of multi-tasking, detail-oriented, and able to organize / set work priorities for themselves.
• Perform other duties as assigned by management.

Education and / or Experience

Benefits and other perks

Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.

Horizon Hobby, LLC is an equal opportunity and E-Verify employer