Supply Chain Coordinator

Supply Chain Coordinator

At Mixam, we're more than just a printing company, we're the place where creativity meets cutting-edge technology. Headquartered in Watford, with offices in the UK, US, Canada, Australia, Europe, Philippines and Japan, we're a fast-growing, privately held tech-forward print business founded in 2007, offering customisable, high-quality print services from zines and comic books, business cards and hardcover books for creators and brands across the globe.

Our mission? To make print easy, accessible and inspiring, whether that's for authors wanting perfect-bound books or retailers seeking eco-conscious, tailored solutions. We combine advanced printing tech, user-friendly online tools, sustainable materials and exceptional service to help our customers bring their ideas to life swiftly and beautifully.

Join a team where your work matters, where collaboration and growth are part of the daily rhythm, and where you'll play an active role in redefining & innovating print for the digital age.

We are looking for an experienced Supply Chain Coordinator who will manage the relationships with print suppliers, acting as the bridge between them and Mixam, providing operational support on supply & logistics, order fulfillment, delivery timelines, pricing and compliance maintenance. This role will work with an international team, with a supplier focus across the US and Canadian markets. Ideally this candidate will work on a hybrid basis from our Chicago offices.

Key responsibilities :

Supplier & PSP Management :

• Connect monthly with Print Service Providers (PSPs) and report to the manager on SLA performance, invoicing, quality, complaints and paper usage.
• Work with PSPs to resolve invoice queries and support Finance where needed.
• Ensure PSPs are correctly set up on the platform, including accurate pricing in line with agreements and correct technical specifications.
• Act as the main contact between PSPs and internal teams (Operations, Customer Service, etc.) to resolve issues quickly.
• Obtain bespoke quotes from PSPs for one-off or unique projects and check feasibility with Customer Service.

Order Fulfilment & Logistics :

Analysis & Continuous Improvement :

General :