Client Service Leader

Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. How you'll make an impact Accountable for leading a Client Service team to deliver high-quality and efficient service to internal and external clients within a Branch. Reports directly to the Branch Client Service Director with a strong dotted-line reporting relationship to the Branch Manager. Ensures goals and objectives align with and support the Branch strategy. Directly impacts business outcomes, including : Client retention. Client satisfaction. Enhancing AJG's value to clients and prospects. Achieving operating / margin targets. Creating a culture of performance and continuous improvement. Manages people, business processes, and an assigned group of About You Required : Bachelor's degree with 5+ years of client service and / or claims management experience -OR- High School degree / GED with 10+ years of client service and / or claims management experience. 1+ years of supervisory experience. Appropriate licensing as required. Preferred : Prior experience designing and implementing productivity and client service improvements. Experience leading and managing teams, preferably within a matrix environment, in an operational service delivery or shared services setting. Keen understanding of professional and industry standards / practices. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...