Talent.com
Service Desk Analyst

Service Desk Analyst

Kodiak Building PartnersEnglewood, CO, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

Position Summary : The Service Desk Analyst is responsible for providing on-site and remote technical support to keep our customers productive and information secure at all times. In addition, this position owns responsibility for identifying root cause and resolving issues using best practice technical methodologies to drive a positive trend in our service levels, while simultaneously assisting users in solving their day-to-day desktop support issues. Will provide technical hardware and software support, upgrades, patches, and maintain records of software licensing and technical hardware assets as required for efficient operations and compliance to copyright or other related laws.

Kodiak IT delivers a comprehensive suite of technology solutions—including IT procurement, cybersecurity, cloud computing, servers, storage, networks, PCs, and enterprise platforms. As the trusted technology advisor to Kodiak's operating companies, we empower productivity and drive sustained success. In today's rapidly evolving digital landscape, reimagining operational models is essential for future growth. Kodiak IT leads this transformation by blending innovation with reliability, aligning cutting-edge technology with strategic business outcomes—while keeping modernization and cybersecurity at the core of everything we do.

Key Responsibilities :

  • Provide onsite and remote device support for all headquarter and branch customers in multiple work settings and environments. With focus on, but not limited too – Windows OS, Dell / HP desktops & Laptops, tablets, scanners, HP / Dell / Xerox / Canon multi-function printers, wireless connectivity, hosted VoIP (Mitel, Polycom, Cisco), Office software, and business applications.
  • Will be the first point of contact, monitoring and answer helpdesk phone / tickets during business hours and respond accordingly. Will work within a technical services team.
  • Install software to initialize PCs, upgrades, patches, and revisions. Regularly checks across end-point management systems - virus updates and software distribution to servers and workstations. Provide a variety of hardware repair functions and liaison with suppliers. Diagnose repair and / or replace memory, hard drives, etc. Pull cable, locate and relocate PCs, printers and other hardware – at times coordinating such work with subscribed service providers and vendors
  • Problem solving and critical thinking to improve systems and company performance.
  • Collaborate and escalate operational issues to supervisor to maintain and improve system performance.
  • Provide positive and friendly customer service.
  • As our company develops, other duties will be recognized necessary and assigned to service our headquarters and subsidiary customers.

Qualifications :

  • Bachelor's degree in Computer Science, Information Technology, preferred.
  • One or more technical certifications preferred : ITIL, A+, CCNA, MCSE, Azure or AWS
  • 3 or more years related experience in technical support, some networking / telecom, systems administration, and cloud service administration preferred
  • Customer service focused technical professional proficient in Microsoft operating systems and associated administration), peripheral hardware support, support cloud and hosted services Office365, OneDrive, SharePoint, and Dropbox.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
  • Ability to develop productive working relationships with resources and dependent teams at all levels of the company
  • Ability to work in a fast-paced and energetic environment and exhibit appropriate levels of urgency.
  • Location : This position is primarily on-site at our headquarters located at : 9780 Pyramid Court, Englewood, CO 80112

  • Regular in-person attendance is required Monday through Thursday
  • Friday is an optional remote workday
  • Working Shift Options : This position provides time-zone based support for various Kodiak companies with the following options :

  • 7 AM to 4 PM Mountain time
  • 8 AM to 5 PM Mountain time
  • 9 AM to 6 PM Mountain time
  • Physical Requirements :

  • Travel requirements : Travel 10% of time to operating companies by car and / or plane, as necessary
  • Prolonged periods of sitting at a desk and working on a computer
  • Ability to lift up to 40 pounds occasionally
  • Moderate bending, stooping, walking, standing, kneeling, squatting, and reaching.
  • Must be able to move between departments within the company facility
  • Min Salary

    USD $52,000.00 / Yr.

    Max Salary

    USD $63,000.00 / Yr.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Service Desk Analyst • Englewood, CO, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    IT Support Analyst

    IT Support Analyst

    Justrite Manufacturing Co LLCBroomfield, CO, United States
    serp_jobs.job_card.full_time
    Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Business Systems Analyst

    Senior Business Systems Analyst

    Justrite Manufacturing Co LLCBroomfield, CO, United States
    serp_jobs.job_card.full_time
    Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.new
    Configuration Management Analyst (Service CMDB and Discovery)

    Configuration Management Analyst (Service CMDB and Discovery)

    FabergentEnglewood, CO, US
    serp_jobs.job_card.full_time
    Configuration Management Analyst (Service CMDB and Discovery).Must have considerable experience working with ServiceNow CMDB and Discovery. At least an 'experienced user' level of knowledge with Lin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Deal Operations Analyst

    Deal Operations Analyst

    TrimbleWestminster, CO, US
    serp_jobs.job_card.full_time
    Are you ready to help shape the ecosystem that is the world's livelihood? At Trimble, we put it all together to deliver the technologies that improve how the world eats, lives, works, builds, and m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    eDiscovery Analyst

    eDiscovery Analyst

    Taft Stettinius & Hollister LLPDenver, CO, United States
    serp_jobs.job_card.full_time
    Taft is seeking an eDiscovery Analyst to serve our eDiscovery Services team in Taft's Chicago, Cincinnati, Cleveland, Columbus, Dayton, Denver, Detroit, Indianapolis or Minneapolis office.We are se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Analyst

    Sales Analyst

    Vail ResortsBroomfield, CO, US
    serp_jobs.job_card.full_time
    Company : Vail Resorts Corporate.Job Summary : This position manages strategic wholesale partner relationships to increase advance commitment sales of lodging, passes, lessons, rentals, lift tickets,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contract Analyst

    Contract Analyst

    AmyxAurora, CO, US
    serp_jobs.job_card.full_time
    Amyx is seeking to hire a Contract Analyst to support our Defense Health Agency (DHA) team in Aurora, CO.The Defense Health Agency (DHA) is responsible for the effective execution and operation of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Senior Analyst | Site Lead

    Senior Analyst | Site Lead

    Grey Matters Defense SolutionsAurora, CO, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Senior Analyst | Site Lead Location : Buckley Airforce Base Must Have : Secret Clearance Grey Matters Defense Solutions stands at the forefront of developing advanced software solutions tailored to s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.new
    IT Support Desk Specialist

    IT Support Desk Specialist

    BRAVE ChurchEnglewood, CO, US
    serp_jobs.job_card.full_time
    The IT Support Specialist is responsible for providing Level 1 support and managing BRAVE's helpdesk ticketing system.The primary role is to ensure the timely delivery of quality IT technical suppo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Enterprise Monitoring Analyst

    Enterprise Monitoring Analyst

    VirtualVocationsDenver, Colorado, United States
    serp_jobs.job_card.temporary
    A company is looking for a Monitoring Engineer for a fully remote 6-month contract to hire role.Key Responsibilities Support enterprise monitoring and event management Gather requirements and im...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative Front Desk Weekday Evening

    Customer Service Representative Front Desk Weekday Evening

    Planet FitnessDenver, CO, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and gue...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sales Desk Assistant (Mutual Funds, Annuities or Life)

    Sales Desk Assistant (Mutual Funds, Annuities or Life)

    TransamericaDenver, CO, US
    serp_jobs.job_card.full_time
    Provide support for all internal and external sales efforts on all Transamerica product lines.As part of a team, works productively together with the Cedar Rapids home office departments, the Inter...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Team Lead

    Service Team Lead

    HiabBrighton, CO, US
    serp_jobs.job_card.full_time
    As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry.The world in which we operate with our class-leading products, intelligent se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.new
    IT Support Desk Lead

    IT Support Desk Lead

    Ispace UsEnglewood, CO, US
    serp_jobs.job_card.permanent
    Moon—we're redefining how we get there.Our missions push the boundaries of human and robotic exploration, driven by our belief : "Expand our Planet. By providing cost-effective lunar transportat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Guest Service Representative

    Guest Service Representative

    Hyatt House AuroraAurora, CO, US
    serp_jobs.job_card.full_time
    Guest Services / Front Desk Representative.We are a highly entrepreneurial company limited only by our imagination.Diversity and teamwork are major aspects of our culture.Our property associates ar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Service Representative

    Guest Service Representative

    Moxy BoulderBoulder, CO, US
    serp_jobs.job_card.full_time
    Guest Services / Front Desk Representative.We are a highly entrepreneurial company limited only by our imagination.Diversity and teamwork are major aspects of our culture.Our property associates ar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.new
    Help Desk

    Help Desk

    ASRC FederalBoulder, CO, US
    serp_jobs.job_card.full_time
    Posted Friday, August 15, 2025 at 4 : 00 AM.ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work hel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Help Desk Technician

    Help Desk Technician

    Murphy CompanyBrighton, CO, US
    serp_jobs.job_card.full_time
    Murphy Company, the Best Choice in Mechanical construction since 1907, is hiring an IT Help Desk Technician for our Thornton, CO office. Job Title - Help Desk Technician.Reports To - IT Operations M...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Bitcoin Market Analyst & Anchor - US Timezones Job at Roxom TV in Denver

    Bitcoin Market Analyst & Anchor - US Timezones Job at Roxom TV in Denver

    MediabistroDenver, CO, United States
    serp_jobs.job_card.full_time
    Bitcoin Market Analyst / Anchor.Weekdays, 9 : 00 AM – 5 : 00 PM ET.Roxom is building the 24 / 7 Live Bitcoin media layer, a global livestream, breaking coverage, interviews, and cultural changes through ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Implementation Analyst

    Implementation Analyst

    KinectiveGolden, CO, US
    serp_jobs.job_card.full_time
    Ready to be a part of the company transforming FinTech and how the world accesses banking services?.When was the last time you were excited about interacting with your bank or credit union? If the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30