Sr. Director of Digital Platforms

Overview

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The Senior Director of Digital Platforms will lead the strategy, governance, and execution of the organization's customer-facing and revenue-generating digital platforms. This role is responsible for aligning digital systems with member experience, business growth, and data-driven decision-making. It provides cross-functional leadership across applications, data, and product stakeholders while ensuring the organization's digital technology stack is scalable, performant, and innovative.

This role is both strategic and operational - ideal for a digital leader with strong technical acumen, platform ownership experience, and a proven ability to lead cross-functional initiatives in complex environments.

Responsibilities

Digital Platform Leadership & Governance

Oversee the full lifecycle of key digital platforms including : CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms

Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems

Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics

Cross-Functional Oversight

Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution

Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes

Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts

Digital Analytics & Tagging

Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP)

Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement

Enable measurement frameworks for personalization and content targeting

AI & Personalization Strategy

Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement

Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation

Team Leadership

Build and manage a high-performing team including :

Manager of Enterprise Applications

Web Analytics & Tagging Lead

Community & Engagement Platforms Owner

Provide mentorship and technical guidance across assigned platforms and staff

Qualifications

Proven success managing complex digital ecosystems with multiple internal and external development partners

Strong knowledge of web platforms (CMS, ecommerce, personalization, analytics, search, chat, LMS)

Excellent cross-functional leadership, communication, and vendor management skills

Familiarity with agile delivery frameworks and SDLC governance practices

Strategic thinker who can translate vision into action

Highly organized with strong follow-through on execution

Comfortable working in a high-growth, fast-paced environment

Strong influencing skills and ability to work across technical and non-technical teams

Committed to building a member-first, data-informed culture of digital excellence

Education and Work Experience

Bachelor's degree in Computer Science , Technology, or related field; Master's degree in technology or related field, preferred

15+ years of experience in digital technology, with at least 7 years in digital platform leadership roles

Experience in platform governance, roadmap execution, and lifecycle management

Experience with digital tagging architecture (GA4, GTM) and data-driven reporting

Experience with standing up an AI architecture to support productivity

Experience in AI-driven personalization, member segmentation, or behavioral analytics

Background working with Salesforce-integrated platforms or headless CMS architecture

Exposure to managing or scaling community, learning, or events platforms

Physical and Mental Demands

Up to 20% travel required.

Work normal business hours and extended hours when necessary.

Remain in a stationary position, often standing or sitting, for prolonged periods.

Regular use of office equipment such as a computer / laptop and monitor computer screens.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations US-Remote

Posted Date 1 month ago (9 / 5 / 2025 4 : 43 PM)

Job ID 2025-2178

# of Openings 1

Category Information Technology