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(USA) Principal, Design Researcher - Associate Listening & Experience Job at Wal

(USA) Principal, Design Researcher - Associate Listening & Experience Job at Wal

MediabistroBentonville, AR, United States
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Overview

Principal Design Researcher - Associate Listening & Experience is responsible for shaping and enhancing the overall Associate journey within the organization. This role will lead initiatives focused on improving belonging, engagement, and workplace culture by leveraging data-driven insights and strategic programs. The ideal candidate will collaborate with cross-functional teams to implement policies, programs, and initiatives that foster a positive and inclusive work environment.

About Walmart Global People

Leaders and individual contributors alike rely on our Global People teams to influence strategy, optimize working models, and enable the business to achieve results while preserving the culture that supports 2.1 million associates. This team helps Walmart prepare for the future and drive positive change across the organization.

What you’ll do

  • Employee Experience Strategy : Develop and implement a comprehensive Associate Experience strategy that aligns with business goals and enhances belonging, engagement, and retention.
  • Culture & Engagement : Measure and improve belonging and engagement through surveys, focus groups, and direct Associate feedback.
  • Program Development : Design and execute initiatives that enhance the Associate Experience, including onboarding, career development, well-being, and recognition programs.
  • Data & Insights : Analyze Associate engagement and workforce data to identify trends, gaps, and opportunities for improving the employee experience. Provide insights to leadership to drive informed decision-making.
  • Technology & Tools : Evaluate and implement digital tools and platforms that enhance communication, collaboration, and engagement among Associates.
  • Cross-functional Collaboration : Work with HR, leadership, and business teams to ensure alignment of Associate Experience initiatives with broader organizational objectives.
  • Change Management : Lead change initiatives to ensure smooth transitions during organizational changes, mergers, or restructuring efforts.
  • Benchmarking & Best Practices : Stay up to date on industry trends, best practices, and benchmarks to continuously improve employee experience strategies.

What you’ll bring

  • Advanced Analytical Skills : Proficiency in advanced data analysis techniques and tools (e.g., SPSS, R, Python, SQL) to interpret complex datasets and drive strategic decisions.
  • Experience with Experience Management Platforms : Familiarity with industry-standard Experience Management tools, such as Qualtrics, NICE, Verint, Medallia, or similar platforms.
  • Adaptability : Experience leading large-scale, global programs in a high-growth, fast-paced organization with a strong focus on innovation and continuous improvement.
  • Cross-Functional Collaboration : Proven ability to work effectively across departments and functions, particularly with Engineering, Product, and Operations.
  • Strategic Thinking : Ability to simplify complex problems, think big, and develop scalable solutions that align with Walmart’s people-led, tech-powered strategy.
  • Masters or PhD degree in I / O Psychology, Organizational Behavior, Marketing Research, or a related field.
  • 10+ years of experience in employee experience, customer experience, organizational development, or a related function.
  • Background in Experience Technology, AI-driven employee tools, or automation to enhance employee experience.
  • Location and benefits

    Primary Location : 702 Sw 8th St, Bentonville, AR 72716, United States of America

    At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

    Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

    The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.

    Compliance : Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job.

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    Associate Researcher • Bentonville, AR, United States

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