Product Engineer

$60,000 - $80,000

About the Role!

ATRO, LLC., is looking for a Heavy-Duty Truck Parts Product Engineer to join our growing team! With this role, you'll serve as a key technical resource, supporting customers and internal teams with the application, integration, and troubleshooting of heavy-duty truck parts and systems. If you have deep technical knowledge, a passion for problem-solving, and enjoy helping others, we want to hear from you.

What You'll Do

Be the go-to technical expert for customers, service teams, and internal sales staff regarding heavy-duty truck parts

Support the warranty and claims process with accurate technical insights

Troubleshoot product application, compatibility, and performance issues

Maintain accurate logs of customer interactions and communicate key issues to field sales

Develop and update technical documentation including install guides, bulletins, and troubleshooting resources

Research and analyze usage data, market pricing, and customer feedback to identify product improvement or development opportunities

Work cross-functionally with engineering, sales, and marketing to ensure smooth new product launches

Report technical data to industry platforms such as IMDS and OptiCat

Assist with creating and maintaining Bills of Material (BOMs) and e-commerce product data

Keep CRM systems up to date with technical support interactions and findings

Contribute to continuous improvement of support processes and documentation

Stay current with new technologies and products in the heavy-duty truck space

What You Bring

Bachelor's degree in Engineering or a related field, or equivalent work experience preferred

Strong technical knowledge of heavy-duty truck systems, components, and parts

Experience in a technical support or customer-facing technical role

Proficiency with Microsoft Office (Excel, Word, Outlook) and CRM tools

Strong problem-solving skills and attention to detail

Excellent communication skills-verbal, written, and interpersonal

Ability to work independently and collaboratively across teams

Comfortable interpreting technical drawings and diagrams

Bilingual (English / Spanish) preferred

Automotive or truck industry experience is a plus

Familiarity with CAD software (Solidworks, Creo Parametric) is a bonus

Experience with e-commerce product data systems (PIES, OptiCat) preferred

Physical Requirements

Ability to lift / move objects as needed

Comfortable sitting and working on a computer for extended periods