Customer Service Advisor

Job Description

Job Description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Compensation :

$37,185 - $45,000 yearly

Responsibilities :

• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Ensure customer account information is up-to-date
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Interact with the sales lead to maintain and improve service and product knowledge
• Find patterns in customer complaints and bring them to the team for improvement
• Manage the implementation of new benefits or changes to benefits for clients. Interface with insurance carriers, process required paperwork and documentation, and perform quality checks to confirm that requests are completed appropriately
• Prepare educational material for open enrollment or educational meetings

Qualifications :

About Company

We are a respected employee benefits consulting firm with over 55 years of experience. Our proven track record of providing comprehensive solutions to small-to-medium-sized business owners is a hallmark of our success. With a strong infrastructure, back-office support, and industry expertise, we help clients meet their goals of attracting and retaining key talent.