Customer Care Representative - Long Beach, CA

Customer Care Representative

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer's relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

The Customer Care Representative provides exceptional service to our new and existing customers. This role is critical in assisting with product orders, pricing, marketing inquiries, and ongoing support to help our customers grow their businesses successfully. This role requires attention to detail, proactivity, and a commitment to delivering five-star customer care.

This is a hybrid position based in Long Beach, CA, requiring days in-office and remote each week.

Primary Responsibilities :

• Responds to customer inquiries via phone and email, assisting with product pricing, order placement, marketing questions, and returns (RMAs)
• Directs customer calls to the appropriate department or team member as needed
• Assists customer with ordering supplies and marketing materials
• Manages a shared email inbox, responding to various customer inquiries related to orders, web store access, and general questions
• Addresses customer concerns and resolves issues efficiently
• Processes sales orders in NetSuite accurately and in a timely manner
• Participates in weekly Customer Development meetings for updates and ongoing training
• Proactively contacts customers regarding order issues to ensure timely resolution and delivery
• Notifies customers of backorders and provides estimated arrival times (ETAs)
• Performs other duties as assigned

Required Qualifications :

Preferred Qualifications :

Base Pay : $19.50 - $23.50 per hour

An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Hydrafacial's total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us!

Benefits include : Medical insurance, dental insurance, vision insurance, FSAs, HSAs, accident insurance, pet insurance, company-paid life and AD&D insurance, company-paid long-term and short-term disability insurance, 401(k) with employer match, paid time off (PTO), and paid holidays.

Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.