Veterinary Hospital Client Service Representative

The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for Full-Time Client Service Representatives to add to our team. If you are a services professional that cares intensely about everything you do, are present, and are respectful of people's differences, this position is for you!

Why AERC?

AERC-MN stands as a distinguished AAHA-accredited emergency and specialty hospital, proudly owned by local veterinarians. Operating two 24 / 7 facilities within the Twin Cities area, we prioritize building meaningful connections within our community rooted in kindness, dignity, and mutual respect.

We foster a supportive and inclusive company culture that emphasizes a healthy work-life balance and personal growth. We are generous with our high fives and encourage one another to think outside the litter box when it comes to problem-solving. We believe that mistakes are simply purr-fect opportunities to learn and that difficult cases help us grow our skills & knowledge.

If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team.

Role Title : Client Service Representative

Department : Services

Shift : Evening / Overnight

Shift Differential : Eligible

Schedule : Weekends required, no more than 50% per month. Holidays are required, no more than four per year.

Benefits : Medical & dental insurance provided with generous employer contribution. Short & long-term disability, life insurance, telemedicine, and EAP provided at no additional cost to you. PTO accrual based on tenure. Stipends are available for uniforms, continuing education, dues, and so much more!

The primary function of the Client Service Representative (CSR) is to provide excellent client service through passionate and professional handling of a variety of client interactions, as well as the daily operations related to the client's first impression of the organization. Additionally, the CSR is expected to promote professional growth through education and learning opportunities.

Your Skills & Experiences : Who are we looking for?

Teamwork and Development

• You are proactive, supportive, and collaborative.
• You share knowledge, promote positivity, and take personal responsibility for your professional development.
• You are eager to recommend process improvements, as well as value opinions that may be different than yours.
• You seek and value open, honest communication and constructive feedback in a timely manner.

Client Service

Continued Professional Development

How to Apply :

So, what are you waiting for? Click that apply now button and get started!

By submitting this application, I certify that all information I have provided is true and complete. I  understand that any false information or omission may disqualify me from further consideration for

employment and may result in my dismissal if discovered at a later date.

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I UNDERSTAND THAT THIS APPLICATION OR SUBSEQUENT  EMPLOYMENT DOES NOT CREATE A CONTRACT OF EMPLOYMENT NOR GUARANTEE EMPLOYMENT FOR  ANY DEFINITE PERIOD OF TIME. IF EMPLOYED, I UNDERSTAND THAT I HAVE BEEN HIRED AT THE WILL  OF THE EMPLOYER AND MY EMPLOYMENT MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT  CAUSE AND WITH OR WITHOUT NOTICE.

I have read, understand, and by my submittal of the application, consent to these  statements.