USA - Operations Support Specialist

Job Description

Job Description

Salary :

You Belong HereWherever in the World you find yourself.

We celebrate our wins as one team of many greatpeople!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean .

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these :

Global Perspective we connect the world and see the bigger picture.

The Power of People we rely on the strength of local agent knowledge and relationships.

Progress we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach formore.

#WeAreInchcape

Business Need / Purpose of Role :

TheOperations Support Specialist reporting to Operations Manager is responsible for providing support for operation matters by answering inbound calls or calling back the customers, responding to support tickets, the OSS will attempt to quickly diagnose issues and resolve the problem or escalate as needed. This is an entry-level with the ability to transition to aBording Agent,where the employee will oversee all aspects of marine operations for assigned vessels.

Statutory matters responsible for :

Portside Marine

• Create and post Portside Marine invoices.
• Instructed to identify when a PSM invoice as needed, identify and produce an invoice when needed for additional organic revenue.

Upload checks to SharePoint

Cash-To-Master (CTM) Deliveries :

Cash Department for CTM wires).

Following up with vendors for invoices

incorrect rates.

Assist Operations with Optic OneDA queries updates :

are completed timely and within KPI.

Assist Operations with Optic, OneDA & customer system updating.

International Satellite Calls :

Internal controls system :

Package Control

tracking to mitigate the risk of packages being missed / not delivered. To minimize service

failures and additional costs to forward missed parcels to the next port.

Knowledge, Skills, and Abilities

Education, Qualifications, Certifications, and Licenses

Education / Experience :

Licenses :

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions strengthens the organization, stimulates creativity, and promotes the exchange of ideas helping you to build a rich and rewarding career.

What youll get :

We understand that different families have different needs, which is why were always evolving our benefits to accommodate our employees.

Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance,employeeresource groups, and collaborativeworkspaces some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor various events throughout the year. And weprovidea culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.

We alsoencourage a better work-life balance with our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, Inchcape has enabledour employees to find a balance that feels fulfilling and productive for each individual situation.

Two weeks vacation (immediately upon date of hire), 10 days Personal / Sick time, 12 paid holidays

We have you covered for anything life could throw your way.

Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something youre proud of, and take advantage of all the future holds.

Follow us on LinkedIn, Facebook, Instagram, and X to meet our employees and see what makes us who we are.

Who you are is who we are.

Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please emailHRNAMrecruiting@iss - shipping.comdescribing the accommodation.

#LI-JN1