Accounts Receivable and Invoicing

Job Description

Job Description

We are seeking a detail-oriented and proactive Accounts Receivable / Customer Support Specialist. The ideal candidate will manage invoice processing, customer payments, and order support while maintaining excellent communication and a positive attitude.

Key Responsibilities :

• Process invoices in the system once shipments / orders have been delivered to customers.
• Follow up on payments with customers and maintain accurate payment dates and status updates in the system and spreadsheets.
• Provide backup support for Order Entry, including processing orders.
• Manage and prioritize multiple concerns simultaneously.
• Communicate timely feedback to management regarding challenges or customer concerns.
• Manage inbound customer calls and emails, providing accurate information regarding order status.
• Assist team members as needed to ensure smooth operations.
• Work on special projects and reports as required.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency with Microsoft Office, ERP Systems, CRM Tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Previous experience in accounts receivable, order entry, or customer support is a plus.