Training and Customer Enablement Engineer (AFT)

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers' most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

About Applied Flow Technology, a Datacor Company :

Applied Flow Technology (AFT) , a world leader in fluid flow analysis applications, is seeking a

to join our team and help us grow. Join us in shaping the next generation of flow analysis tools and push the boundaries of engineering simulation.

The Role :

We are seeking a proactive and engaging Customer Success Engineer to drive user onboarding, product adoption, and long-term success for AFT's suite of software (Fathom, Arrow, Impulse, and xStream). This role bridges the gap between product capability and customer value realization through effective training programs and strategic customer enablement. You will design and deliver high-impact training, build scalable resources, and work closely with customers to ensure they achieve meaningful outcomes. Your work should help lead to improved customer retention, loyalty, and satisfaction. This role will work closely with sales, marketing, product management, and the support team. This role will likely start with a heavy focus on training, and will pivot into a more balanced trainer / customer success role over time.

Responsibilities : Customer Training

• Lead training sessions for customers, in person in Colorado Springs and Houston, virtually, and at customer sites
• Develop and maintain training materials, including presentations, hands-on exercises, and video tutorials.
• Expand training strategies, including industry-specific courses and short-form content.
• Own and manage the LMS ( Learning Management System) training project for AFT.
• Conduct webinars for customers and contribute to blogs .
• Review marketing materials, including email blasts and newsletters, to ensure technical accuracy.
• Work with sales team to proactively build training pipeline

Customer Success

Qualifications :

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Have you completed the following level of education : Bachelor's of Science in Chemical or Mechanical Engineering?

Please confirm you are able to travel up to 50-60% in a calendar year for customer visits.

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Have you previously been employed by Datacor or a Datacor subsidiary (AFT, Baytek, Chemstations, Format Solutions, TrackAbout, etc.)? (If you are a current employee, please apply via the internal job board and notify the Recruiting team.)

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