Customer Service Sales Specialist

Job Description

Job Description

Job Opportunity - Customer Service Sales Specialist with Fameccanica in West Chester, OH In office position

Are you energized by helping customers solve problems after the sale? Do you thrive in a fast-paced environment where communication and coordination are key? Can you turn technical challenges into customer satisfaction and loyalty?

Join Our Team as a Spare Parts Customer Service Specialist!

We're looking for a customer-focused professional who's passionate about delivering exceptional service and support. In this role, you'll be the go-to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care.

What You'll Do :

• Communicate daily with customers via phone, email, and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.
• Create spare part proposals, process sales orders, and advise customers on parts availability and pricing.
• Coordinate with internal departments to meet delivery expectations and resolve issues.
• Monitor order progress, confirm ready dates, and proactively communicate changes.
• Support warranty request procedures in line with company policies and contracts.
• Build strong relationships with customers by providing timely and accurate support.

What You'll Bring :

Why You'll Love It Here :

About Us :

Fameccanica North America is a leader in industrial automation for consumer goods, delivering smart, sustainable solutions that improve production and customer satisfaction. Our West Chester, Ohio team supports clients across North America with cutting-edge technology and exceptional service.

Apply online today!

#ZR