Order Entry Specialist

Customer Service Representative

MUST HAVE CUSTOMER SERVICE EXPERIENCE FOR A MANUFACTURING OR PRODUCTION COMPANY!

Responsibilities

• Process customer orders from start to finish, ensuring accuracy and timeliness, verifying all information before input, and communicating order status to the customer throughout the process.
• Place 'for Stock' orders as needed.
• Coordinate and communicate label design requirements with the Graphic Artist and the customer.
• Collaborate with the Sales Team to support customers, ensure satisfaction, and assist in meeting team goals.
• Communicate regularly with the Production Control team and help set production priorities as required.
• Work with Finance and Sales to enforce credit holds and communicate expectations to customers.
• Partner with Marketing to gather customer information, run reports, and fulfill other requests.
• Field customer labeling complaints, raise label warranty claims, CAPAs, and Credit Notes when necessary.
• Understand and utilize inventory processes / stock matrices as guided by the Sales Support Manager.
• Process AR / ERs by entering contract-related data to accurately set up customer contracts.
• Occasionally travel for training or development purposes.
• Undertake projects and other duties as assigned.

Essential Skills

Additional Skills & Qualifications

Work Environment

The work hours are typically from 7 AM to 4 PM. The role requires occasional travel for training or development purposes. The environment is dynamic and global, requiring flexibility and the ability to work both independently and as part of a team.

Job Type & Location

This is a Contract to Hire position based out of Fresno, California.

Pay and Benefits

The pay range for this position is $23.00 - $27.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fresno, CA.

Application Deadline

This position is anticipated to close on Oct 16, 2025.