Insurance Service Representative
It's a great time to join AAA The Auto Club Group!
Join America's most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages :
- Medical, dental and vision benefits
- 401k Match up to 6%
- Paid parental leave and adoption assistance
- Paid Time Off (PTO) - 12 days for the first year, 10 company paid holidays per year, 3-5 CEO days per year, and 2 Floating Holidays per year
- Tuition Reimbursement - $5,000 per year
- Professional certification reimbursement program and other professional development opportunities
- Complimentary AAA Membership
- Discounts, perks, and rewards and much more
- 1 Paid volunteer day annually
A Day In The Life Of An Insurance Service Representative
The Auto Club Group is seeking an Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the saleTake insurance payments (initial, installment, lapse, or reinstatement)Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial productsRefer to agent when appropriateRecognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and proceduresProvide customer assistance through the performance of sales processing activities and assists management and agents when applicableConduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelinesParticipate in a team environment to promote customer satisfaction and consistent service following the customer service modelReceive and resolve member / customer complaints and seeks assistance from management in complaint resolution as necessaryParticipate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activitiesFulfill, maintain and service insurance policiesRespond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarificationContact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellationsVerify new business applicationsRefer relevant members / insureds to other lines of business (i.e. Travel and Life)Process insurance and membership paymentsUpdate electronic member informationMaintain filing systems and provide other general Agency supportHow We Reward Our Employees
Starting hourly wage of $22.78 - $25.46 per hour, based on experience
We Are Looking For Candidates Who
Required Qualifications :
A Current Property & Casualty Insurance licenseMust qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership products.Successful completion of Customer Service, Insurance and Membership training within 6 months of hireEducation :
High School Diploma or equivalentWork Experience :
Provide a high level of customer-focused serviceService insurance policies and processing applications, renewals, and amendmentsRespond to billing and coverage questionsProcess monetary transactions; Taking paymentsPromote the sales of insurance products and services using established guidelinesPresent complex information in a clear and concise mannerKnowledge And Skills :
Analyze member / potential customer insurance needs and determine appropriate levels of coveragePrepare appropriate rate quotationsOrganize, plan and promote the sale of ACG insurance and membership products and servicesPerform outbound service callsMaintain accurate recordsInsurance terminologyGeneral insurance regulationsUnderwriting proceduresSales regulatory and compliance guidelinesInsurance Systems and / or membership systems (e.g., PPS, POS, IMS, IPM)Work effectively in a team environmentWork independently, with minimal supervisionExceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facilityProficient in using Microsoft Office productsRead, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)Perform mathematical calculations to accurately perform monetary transactionsWork under pressure in a high volume, fast paced customer service environmentSuccessfully complete appropriate training relative to all Auto Club Group (ACG) products and servicesWork Environment
Schedule : Monday - Friday 8 : 30 AM - 5 : 30 PM. 40 hours a week, and scheduled hour for lunch.
This is 100% an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
