Director, IT Business Partner Sales & Marketing

Job Description

Job Description

Salary : Purpose

We are seeking a strategic and hands-on IT Business Partner to lead the technology roadmap for our Sales and Marketing functions. This Director-level role will serve as the primary liaison between IT and the Go-To-Market (GTM) teams, ensuring that our systemsparticularly Salesforce.com and customer-facing platformseffectively support business operations across the lead-to-cash lifecycle. The role will also support special projects across related functions such as Customer Success, Product Marketing, and Commercial Operations.

Responsibilities

• Strategic Partnership : Act as a trusted advisor to Sales, Marketing, and Customer Success leadership, aligning technology initiatives with business goals and growth strategies
• com Ownership : Lead the configuration, optimization, and roadmap for Salesforce CRM, including Sales Cloud, Service Cloud, and Marketing integrations
• Customer Portal Development : Oversee the design and implementation of custom customer service portals and digital engagement platforms
• Project Leadership : Drive end-to-end delivery of GTM-related systems and projects, including vendor management, budgeting, and change management
• Process Optimization : Identify and implement process improvements to enhance pipeline visibility, campaign effectiveness, and customer experience
• Stakeholder Engagement : Collaborate with cross-functional teams including Sales Ops, Marketing Ops, Product, and IT to ensure seamless system integration and adoption
• Governance & Compliance : Ensure systems meet data privacy, security, and compliance standards (e.g., GDPR, CCPA)
• Innovation & Scalability : Evaluate and implement new technologies, Salesforce AppExchange solutions, and automation tools to support business growth
• Special Projects : Support and lead occasional initiatives across SG&A functions

Qualifications / Requirements